Keito Ioroi
Atsugi
Summary
Dedicated customer service professional with strong experience in service delivery and multitasking. Bilingual in Japanese and English, with basic proficiency in Korean, and a proven ability to thrive in fast-paced environments while maintaining high service quality and customer satisfaction. Committed to building positive relationships and contributing to team success and overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer assistance/Japanese Interpreter
Ka Moana Luau
09.2025 - 12.2025
- Assist Japanese guests by guiding them to their seats and providing clear explanations of the show, ensuring comfort and understanding throughout the luau experience
- Supporting general attendees by offering hospitality assistance, answering questions, and creating a welcoming environment aligned with Hawaiian cultural values
City/Local Insider
Marriott Vacation Club Waikiki
06.2025 - 09.2025
- Provide personalized recommendations and insider tips on local attractions, dining, and cultural activities to enhance guest experiences
- Act as a cultural ambassador by delivering authentic, hands-on Hawaiian activities such as lei makings, hula lessons, and local history tours and promoting memorable guest experiences aligned with the brand’s hospitality values
- Collaborate with other department teams to ensure seamless delivery of guest services
Front Desk Staff / Hotel Opening Staff Intern
First Cabin International Hawaii
03.2025 - 06.2025
- Assisted guests with check-in and check-out procedures
- Provided customer service and guided guests with hotel facilities and services
- Managed reservations, answered phone inquiries, and supported daily hotel operations
- Supported pre-opening operations, including operational setup and environment preparation
- Collaborated with team members to help establish smooth and efficient hotel operations
Restaurant Server
The Belcomo - Aoyama Grand Hotel
03.2024 - 11.2024
- Provided personalized and attentive service to both local and international guests in a high-end restaurant setting.
- Ensured smooth communication between guests, the culinary team, and bartenders to create memorable dining experiences.
- Maintained high hospitality standards by anticipating guest needs and creating memorable dining experiences.
- Assisted in setting up and closing the dining area, maintaining cleanliness, and supporting event or private dining service.
Wedding Coordinator (Internship)
Watabe Wedding Corporation
08.2023 - 03.2024
- Assist and advise customers before and throughout the wedding ceremony and provide reception or private banquet services to customers following the wedding ceremony
- Serve customers by providing information on wedding services, maintaining customer account data, processing reservation information to meet customers’ needs and working with vendors and contractors
- Provided support and direction during professional photo shoots, helping couples with posing, attire adjustments, and schedule management to ensure smooth sessions
Cashier
Ka Ikena Laua’s Restaurant
10.2022 - 06.2023
- Verify payments made by customers with totals on the POS system
- Processing payments and completing the final transaction by accepting payment with cash, check, credit or debit cards; gives change to patrons as necessary.
- Reconcile cash and receipts at the end of the shift and balance cash drawers to reports
Server for Tokyo Olympics
Caezars Kitchen
07.2021 - 08.2022
- Assisted with food preparation in the kitchen for about 100 reporters, journalists, etc., for the games held during the Olympic season
- Cleared tables and dining room and washed after people left
- Served food that we prepared for the reporters and journalists.
Education
Bachelor of Science - Travel Industrial Management-Tourism/Transportation
University of Hawaii At Manoa
Honolulu, HI12-2025
Bachelor of Science - Faculty of Liberal Arts - Exchange program
Sophia University
Tokyo, Japan04-2024
Associate in Arts - Liberal Arts
Kapi'olani Community College
Honolulu, HI01-2023
Diploma -
Torrance High School
Torrance, CA01-2019
Skills
- Software: Proficient with PowerPoint, Word, Excel, REVEL POS, Squirrel
- Social Media Strategy: Facebook, X, Instagram
- Japanese (Native Level) / Korean (15 years of beginner/intermediate level)
Cultural Performance & Representation
Represent Hawaiian culture on local and international stages, promoting cultural understanding through storytelling and movement Host and performer for large-scale events and high-profile concerts Key performances include: Merrie Monarch Festival 2026 - Kahiko & ‘Auana All Japan Hula Competition 2024 – 1st Place (Kahiko & ‘Auana) Nā Hōkū Hanohano Awards 2025 – Kōkua Performer May Day is Lei Day in Hawai‘i 2025 – Kalani Pe‘a Live at Hawai‘i Theatre Ho‘olau Kanaka 2022, 2023, 2025 – Host & Performer Keali‘i Reichel Premium Live: Mele & Mo‘olelo 2024 ‘Ike Pono Ma Tour in ‘Āpana 2024 / ‘Ike Pono Ma Tour in Honolulu 2025 Tokyo Hula 2024 at Cotton Club Tokyo Kamehameha Parade 2025 – Marching Participant … among many others Represent Hawaiian culture on local and international stages, promoting cultural understanding through storytelling and movement Host and performer for large-scale events and high-profile concerts Key performances include: Merrie Monarch Festival 2026 - Kahiko & ‘Auana All Japan Hula Competition 2024 – 1st Place (Kahiko & ‘Auana) Nā Hōkū Hanohano Awards 2025 – Kōkua Performer May Day is Lei Day in Hawai‘i 2025 – Kalani Pe‘a Live at Hawai‘i Theatre Ho‘olau Kanaka 2022, 2023, 2025 – Host & Performer Keali‘i Reichel Premium Live: Mele & Mo‘olelo 2024 ‘Ike Pono Ma Tour in ‘Āpana 2024 / ‘Ike Pono Ma Tour in Honolulu 2025 Tokyo Hula 2024 at Cotton Club Tokyo Kamehameha Parade 2025 – Marching Participant … among many others
Accomplishments
- Competitive hula dancer with over 15 years of experience, demonstrating strong discipline, teamwork, and cultural awareness
- First Place Winner at the All Japan Hula Competition (2024, Kahiko & ʻAuana)
- Selected performer at prestigious events including Merrie Monarch Festival (2026) and Nā Hōkū Hanohano Awards (2025)
- Served as host and performer at large-scale cultural events, showcasing confidence, communication skills, and stage presence
- Represented Hawaiian culture internationally, promoting cross-cultural understanding and guest engagement
Cultural Performance & Achievements
Languages
Japanese
English
Korean
Timeline
Customer assistance/Japanese Interpreter
Ka Moana Luau
09.2025 - 12.2025
City/Local Insider
Marriott Vacation Club Waikiki
06.2025 - 09.2025
Front Desk Staff / Hotel Opening Staff Intern
First Cabin International Hawaii
03.2025 - 06.2025
Restaurant Server
The Belcomo - Aoyama Grand Hotel
03.2024 - 11.2024
Wedding Coordinator (Internship)
Watabe Wedding Corporation
08.2023 - 03.2024
Cashier
Ka Ikena Laua’s Restaurant
10.2022 - 06.2023
Server for Tokyo Olympics
Caezars Kitchen
07.2021 - 08.2022
Associate in Arts - Liberal Arts
Kapi'olani Community College
Bachelor of Science - Travel Industrial Management-Tourism/Transportation
University of Hawaii At Manoa
Bachelor of Science - Faculty of Liberal Arts - Exchange program
Sophia University
Diploma -
Torrance High School