KEITARO OKUZUMI
TOKYO
Summary
Tour guide with one year of professional experience and strong cross-cultural communication skills developed through living and working in the U.S. Successfully guided over 3,000 Japanese and international guests, earning more than 200 five-star reviews and maintaining high repeat rates. Consistently provided memorable, high-touch service that led to excellent guest satisfaction across all age groups and income levels, with especially strong feedback from high-net-worth clients. Also worked as a photographer during tours, utilizing professional equipment and skills in photo editing, video production, website creation, and social media management. With an academic background in Japan and both study and work experience in the U.S., I bring a global perspective, cultural sensitivity, and the ability to connect with diverse clients in meaningful ways.
Overview
3
3
years of professional experience
Work History
Tour Guide Volunteer
Private Tour Company in Hawaii
02.2023 - 02.2025
- Continued supporting the company by assisting with tour operations, accounting tasks, and data management
- Contributed to maintaining top 5 customer satisfaction ranking on VELTRA for three consecutive years
- Helped improve internal processes by creating visual content and managing the company’s web presence
Tour Guide
Private Tour Company in Hawaii
02.2022 - 02.2023
- Guided over 3,000 Japanese and international clients, including high-net-worth individuals, in Hawaiʻi
- Built lasting relationships with guests by delivering personalized, culturally sensitive service
- Created and led custom tours tailored to guests’ age groups, cultural backgrounds, and language needs
- Earned over 100 five-star reviews and maintained one of the highest satisfaction rates on VELTRA
Education
Bachelor of Arts - Social Sciences Economics
University of Hawaii At Manoa
Oahu, Hawaii05-2025
Associate of Arts - Liberal Arts And Sciences
University of Hawaii Leeward Community College
Oahu, Hawaii05-2022
English Language Institute
University of Hawaii Leeward Community College
Oahu, Hawaii12-2019
High School Diploma -
Toho High School
Tokyo, Japan02-2013
Skills
- Guest relations with diverse and high-net-worth clients
- Customer satisfaction and repeat client engagement
- Cross-cultural communication (Japanese and English)
- Strong interpersonal and problem-solving skills
Creative & Technical Skills
- Professional photography (DSLR and mirrorless cameras)
- Photo and video editing (Lightroom, Final cut pro)
- Website & Social media creation and management
- Microsoft Office (Word, Excel, PowerPoint)
Additional Information
- Fluent in Japanese / Conversational English
- Licensed driver in both the U.S. and Japan
- First-degree black belt in Judo; served as team captain
Timeline
Tour Guide Volunteer
Private Tour Company in Hawaii
02.2023 - 02.2025
Tour Guide
Private Tour Company in Hawaii
02.2022 - 02.2023
Bachelor of Arts - Social Sciences Economics
University of Hawaii At Manoa
Associate of Arts - Liberal Arts And Sciences
University of Hawaii Leeward Community College
English Language Institute
University of Hawaii Leeward Community College
High School Diploma -
Toho High School
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