Keita Umenai
Sales/CX
Setagaya-ku
Summary
Results-driven professional with experience in real estate sales and customer support across both domestic and global companies. Proven ability to communicate effectively with clients, provide tailored solutions, and collaborate with cross-functional teams. Adaptable and goal-oriented, with strong interpersonal skills and a commitment to delivering value in customer-facing roles. Currently seeking opportunities in a hybrid or remote environment that allow for continued growth and contribution to client success.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Travel Data Inc.
03.2024 - 10.2024
- Provided customer support for digital services including travel booking and invoicing systems.
- Applied previous CS experience to streamline customer inquiry handling.
- Resolved client issues through email and chat, ensuring a high satisfaction rate.
Customer Support Specialist
Accenture Japan Ltd.
04.2022 - 02.2024
- Supported small to medium-sized businesses with Google Ads inquiries.
- Collaborated with global support teams to ensure timely and accurate resolution of technical and account-related issues.
- Delivered client-specific advertising solutions while maintaining high customer satisfaction standards.
Real Estate Sales Representative
Tokyo Tatemono Co., Ltd.
04.2016 - 10.2019
- Sold high-end condominiums under the “Brillia” brand.
- Built trust-based relationships with high-net-worth clients through in-person consultations.
- Passed and got the licence the Real Estate Transaction Agent (宅地建物取引士) exam upon joining.
Education
Business
Seijo University
Tokyo03-2016
Skills
Customer Relationship Management (CRM)
B2C & B2B Communication
Client Needs Analysis & Solution Proposal
Real Estate Sales & Compliance
Multichannel Customer Support (Phone, Email, Chat)
English & Japanese Business Communication
Cross-functional Team Collaboration
Timeline
Customer Support Specialist
Travel Data Inc.
03.2024 - 10.2024
Customer Support Specialist
Accenture Japan Ltd.
04.2022 - 02.2024
Real Estate Sales Representative
Tokyo Tatemono Co., Ltd.
04.2016 - 10.2019
Business
Seijo University
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