Summary
Overview
Work History
Education
Languages
Timeline
Generic

Keita Osawa

Higashiyukigaya,13

Summary

Since joining Mitsui-Soko Holdings as a new graduate, I have been engaged in export/import operations, inventory and warehouse management, and managing the overall revenue and expenditures of the office for approximately five years. In my sixth year, I launched a new project, formulating operational workflows and developing a new system with the internal systems department. After a two-year secondment at another company, I was transferred to the Agency Business Department, where I primarily handle shipping company CS operations. Throughout my career, I have focused on improving inefficiencies in each task, creating manuals, and proposing improvements on my own initiative. This has resulted in enhanced revenue management for the office and reduced working hours.

Overview

12
12
years of professional experience

Work History

Port Transportation Business Division, Agency Business Department, Sales Section

Mitsui-Soko Holdings Co., Ltd.
04.2021 - Current
  • Customer service for shipping companies (CS operations)
  • Negotiations with domestic customers and local shipping staff
  • Supervision of temporary staff
  • Accounting tasks and promotion of operational improvements
  • Collaboration with other companies for new system development
  • Created operation manuals
  • Improved work efficiency using Google Apps Script (GAS)

New Sales Activities

Mitsui-Soko Holdings Co., Ltd.
01.2023 - 10.2023
  • Created talk scripts for telemarketing
  • Analyzed customer company sizes and industries, proposed approaches for sales activities, and updated sales materials
  • Developed telemarketing scripts to prevent personalization of sales
  • Shared customer analysis and approach methods among sales teams

Seconded to Another Company

Mitsui-Soko Holdings Co., Ltd.
03.2019 - 03.2021
  • Forwarding operations, including negotiations with overseas clients and preparing export/import documents

Warehouse Business Division, North Osaka Office

Mitsui-Soko Holdings Co., Ltd.
03.2018 - 03.2019
  • Launched a new project for cosmetic raw materials
  • Conducted client hearings to formulate operational workflows (storage, inbound/outbound, inspections)
  • Collaborated with internal systems team to develop new systems
  • Coordinated with transportation companies on delivery methods
  • Established hygiene management protocols and handled client audits
  • Proposed and implemented barcode management to prevent shipping errors during inbound/outbound and inspection processes (no comparison data due to new implementation)
  • Standardized operations by creating inbound/outbound and inspection manuals

Warehouse Business Division, Onohama Office

Mitsui-Soko Holdings Co., Ltd.
04.2013 - 03.2018
  • Overall management of warehouse operations and performance to achieve office budget goals
  • Management of inbound/outbound operations, scheduling, and warehouse organization
  • Identification of payment items for partner companies and visualization of monthly work costs
  • Formulation and planning of work schedules
  • Created multiple documents to improve operational efficiency
  • Improved budget management processes, reducing inefficiencies by tens of thousands of yen

Education

Waseda University
Tokyo, Japan
03-2013

Languages

Japanese
Native language
English
Elementary
A2

Timeline

New Sales Activities

Mitsui-Soko Holdings Co., Ltd.
01.2023 - 10.2023

Port Transportation Business Division, Agency Business Department, Sales Section

Mitsui-Soko Holdings Co., Ltd.
04.2021 - Current

Seconded to Another Company

Mitsui-Soko Holdings Co., Ltd.
03.2019 - 03.2021

Warehouse Business Division, North Osaka Office

Mitsui-Soko Holdings Co., Ltd.
03.2018 - 03.2019

Warehouse Business Division, Onohama Office

Mitsui-Soko Holdings Co., Ltd.
04.2013 - 03.2018

Waseda University
Keita Osawa