Keagan Congressi
Misawa
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Educational Aide
Sollars Elementary School
APO, AP
08.2023 - Current
- Read stories aloud to children to foster language development skills.
- Prepared bulletin boards with relevant information related to course work or upcoming events.
- Instructed small groups of students on topics such as reading, writing and mathematics.
- Performed clerical duties such as filing documents, answering phones, photocopying materials and typing reports.
- Provided assistance to teachers in the classroom by preparing materials, setting up equipment and organizing instructional activities.
- Monitored student behavior in the classroom, cafeteria and playgrounds.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Encouraged active participation among all students during class activities.
Receptionist
Fox Equipment
Green Cove Springs
05.2023 - 06.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, and organizing documents.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated AP and AR systems to create payables for the billing department to pay.
- Matched invoices and receivers in order to create payables to be paid by billing department.
Patient Coordinator
Psychological Services of Jacksonville
Jacksonville
02.2021 - 06.2023
- Pulled patient files and verified insurance before patient's appointment.
- Mentored new hires, including explaining practice policies and procedures.
- Communicated with providers to ensure patients were being scheduled correctly and efficiently.
- Coordinated care for patients, oversaw initial patient forms and managed patient appointment scheduling.
- Communicated with patients about insurance verification if and when they did not have verified insurances and informed them on next steps with their insurance providers.
- Collected new patient data over the phone or in the office to better match them with the right therapist depending on symptoms they are experiencing.
- Spoke with patients and sent out new patient forms over an automated portal to be completed prior to initial appointments.
- Created and filed patient charts in an efficient and organized manner.
- Called patients to confirm and remind about upcoming appointments or appointment changes.
Cashier/Bagger
Publix Supermarkets
Jacksonville
06.2019 - 02.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Cleaned public restrooms, stocked store supplies in public areas, collected store trash and operated trash compactor.
- Cleaned store floors by operating floor scrubber machine.
Education
Associate of Arts -
University of North Florida
Jacksonville, Florida08.2022
High School Diploma -
Oakleaf High School
Jacksonville, Florida05.2021
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FloridaSkills
- Strategic Planning
- File Management
- Multi-Line Telephone Skills
- Professional and Polished Presentation
- Time Management
- Scheduling/Schedule Management
- Office Administration
- Fast learner
- Information Protection
- Verbal and Written Communication
- Document Management
- Organization and Efficiency
- Positive and Professional
- Educational Support
- Teacher Assistance
- Data Collection
Timeline
Educational Aide
Sollars Elementary School
08.2023 - Current
Receptionist
Fox Equipment
05.2023 - 06.2023
Patient Coordinator
Psychological Services of Jacksonville
02.2021 - 06.2023
Cashier/Bagger
Publix Supermarkets
06.2019 - 02.2021
Associate of Arts -
University of North Florida
High School Diploma -
Oakleaf High School
Bachelor of Arts - Psychology
University of North Florida
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