Kazunari Obitsu
Tokyo,13
Summary
Accomplished Operations Manager with a proven track record at Acyan by Asurion and Hewlett-Packard JP, excelling in CRM software and language proficiency. Spearheaded the design and implementation of call center operations, enhancing customer service delivery. Expert in negotiating with clients and leading cross-functional teams to achieve operational excellence.
Overview
13
13
years of professional experience
Work History
Call Center Operations Manager
Acyan by Asurion
10.2011 - 12.2022
- Receive a request from a business client to set a service, and design the operation while negotiating with the client.
- Controlled a call center vendor on the operation as necessary.
- Planned training curriculum with a vendor when new services are introduced.
- Work with IT div. to define system requirements.
Operation Manager
Hewlett-Packard JP
06.2010 - 05.2011
- Designed call handling operation to build a new Help Desk service.
Education
Law
Waseda Univ.
Shinjuku-ku, Tokyo03-1992
Skills
- CRM software proficiency
- Language proficiency
Reporting and documentation
Computer Literacy
Customer follow-up
Trekking
I have been trekking many domestic mountains for 20 years, and this year (2024), I achieved Everest Base Camp trekking in Nepal.
Timeline
Call Center Operations Manager
Acyan by Asurion
10.2011 - 12.2022
Operation Manager
Hewlett-Packard JP
06.2010 - 05.2011
Law
Waseda Univ.
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