KAYOKO IWATA

・Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
・Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
・Collaborated with cross-functional teams to address complex customer needs and provide comprehensive solutions.
・Collaborated with sales teams to ensure accurate product availability and delivery timelines.
・Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.

・Process orders from customers using SAP and quickly deliver them on the specified delivery date
・Processed customer service orders promptly to increase customer satisfaction.
・Updated account information to maintain customer records.
・Participated in team meetings and training sessions to stay informed about product updates and changes.
・Investigated and resolved accounting, service and delivery concerns.
・Document technical support in accordance with company standards

・Collaborate task to team members to complete within designated time frames.

• Enhanced employee satisfaction by implementing innovative HR policies and procedures.
• Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
• Improved onboarding process for new hires, resulting in increased retention rates.
• Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.

• Reduced order processing time through streamlining the parts ordering process.(SAP/Company system)
• Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
• Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
• Established strong relationships with world wide factory, resulting in improved communication and faster delivery times.
• Reduce shipping costs and to reduce company expenses
• Strictly adhere to delivery dates
• Collaborate task to team members to complete within designated time frames.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Updated databases to handle customer data.
• Strictly adhere to the specified delivery date
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.
• Billing and payment monitoring
• Simple general affairs

• Streamlined order processing by implementing efficient tracking and communication systems.
• Reduced order errors through meticulous attention to detail and careful data entry.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Collaborated with sales teams to ensure accurate product availability and delivery timelines.
• Played a key role in the implementation of a new order management software system, leading to increased operational efficiency.
• Import/export/trilateral trade management
• Collaboration with overseas factories

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Vessel booking and B/L issue
• Invoice for exact amount

• Enhanced guest satisfaction by promptly addressing and resolving room service complaints and concerns.
• Streamlined room service operations for increased efficiency by implementing new procedures and protocols.
• Boosted customer loyalty with exceptional attention to detail and personalized service.
• Maintained high standards of cleanliness, hygiene, and presentation in all areas of the hotel.
• Developed strong relationships with team members through effective communication and collaboration.
• Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
• Collaborated with other departments to ensure smooth workflow between front-of-house and back-of-house teams.
• Provided clear direction and guidance to team members, fostering a positive work environment conducive to growth and development.

• Enhanced client satisfaction by providing expert guidance on international trade regulations and procedures.
• Streamlined trade processes for improved efficiency and cost reduction through continuous evaluation and optimization of workflows.
• Boosted company profitability with diligent monitoring of market trends and identification of new business opportunities.
• Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
• Managed complex import/export transactions ensuring compliance with applicable laws and regulations, minimizing risk exposure.
• Prepared accurate documentation for customs clearance, ensuring timely delivery of goods without penalties or delays.
• Coordinated logistics operations for seamless movement of goods across borders while meeting tight deadlines under challenging circumstances.
• Supported cross-functional teams throughout the organization by providing insights on international trade regulations, contributing to successful project completion.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.