Katsumi Abe

Conducted troubleshoot using analysis tools and resolved customer's problem on cloud-poxy product.
Operated 40-50 inquiries per month on avarage, and achieved making the top 10 engineers who handled the most cases in the company.
Controlled 50+ Critical/Incident Cases actively and successfully intermadiate between customers and the vender.
Generated strong relationship with customers by addressing cause of issues and sharing certain solution rapidly.
Implemented the construction/operation of verification environment(ADFS/IIS/AzureAD/etc).

Oversaw the system configrations specializing in server products and consulted approximately 40 projects in total.
Resolved inquiries from front SE about the detail function of server products including CPU, OS and NIC.
Gained 2 new projects per month on average by successfully constructing trust relationship with front SE.
Contributed to reducing the workload within the department by expanding knowledge to storage devices and software products that are not in charge.
Boosted the knowledge of the team members by sharing own knowledge and experience in meetings.

Implemented unit test of car navigation system before release.
Found and reported up to 20+ software bugs per monmth by perfectly understanding the mecanism of bugs.
Established a flexible team system for verification and contributed to the early completion of team tasks.