Katia Higa Tancredo
Edogawa,Tokyo
Overview
4
4
years of professional experience
Work History
Guest Services Representative
Neo Tokyo
Shinjuku, Tokyo
04.2021 - Current
- Provided accurate information regarding local attractions, restaurants and activities.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
No Degree - English Language
ELS
San Francisco03-2014
GED -
Colegio Brasil Japão
Aichi Ken, Nagoya Shi12-2013
Skills
- Interpersonal communication skills
- Ability to manage stress
- Organizational time strategies
- Prioritization and multi-tasking
- Collaborative teamwork
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Japanese
Advanced (C1)
Timeline
Guest Services Representative
Neo Tokyo
04.2021 - Current
No Degree - English Language
ELS
GED -
Colegio Brasil Japão