Overview
Work History
Education
Skills
Languages
Timeline
Generic
Katia Higa Tancredo

Katia Higa Tancredo

Edogawa,Tokyo

Overview

4
4
years of professional experience

Work History

Guest Services Representative

Neo Tokyo
04.2021 - Current
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Created welcoming and comfortable environment for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

No Degree - English Language

ELS
San Francisco
03-2014

GED -

Colegio Brasil Japão
Aichi Ken, Nagoya Shi
12-2013

Skills

  • Interpersonal communication skills
  • Ability to manage stress
  • Organizational time strategies
  • Prioritization and multi-tasking
  • Collaborative teamwork

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Japanese
Advanced (C1)

Timeline

Guest Services Representative

Neo Tokyo
04.2021 - Current

No Degree - English Language

ELS

GED -

Colegio Brasil Japão

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Katia Higa Tancredo