Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Kathy Vo

Kathy Vo

Friendswood

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Chuck E Cheese and Koi Cha. Fluent in English, Japanese, and Vietnamese, showcasing exceptional cultural awareness. Excelled in cash handling and fostering positive customer interactions, significantly contributing to repeat business. Demonstrated ability to manage high-volume transactions with precision and a friendly demeanor.

Overview

2
2
years of professional experience

Work History

Cashier

Chuck E Cheese
07.2020 - 07.2021
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Barista

Koi Cha
12.2019 - 07.2020
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Education

Marketing

University of Houston

Art And Design With A Minor in Psychology

University of Houston-Clear Lake

Skills

Customer Service

Cash Handling

Customer Assistance

Payment Processing

Cultural Awareness

Japanese

Vietnamese

English

Experience Abroad in Japan for a year

Accomplishments

- I won the Music doing Good scholarship in highschool for Violin

- Studied Abroad in Japan for 1 year

- Learned Japanese by myself


Languages

English
Native language
Japanese
Advanced
C1
Vietnamese
Advanced
C1

Interests

Art

Music

Learning Japanese

Traveling

Timeline

Cashier

Chuck E Cheese
07.2020 - 07.2021

Barista

Koi Cha
12.2019 - 07.2020

Marketing

University of Houston

Art And Design With A Minor in Psychology

University of Houston-Clear Lake

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Kathy Vo