Katelynn Vincent
Associate Banker
Uruma,47
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2025
2025
years of professional experience
Work History
Associate Banker
Chase Bank
9 2022 - 8 2024
- Contact: Chet Trahan (Management) 337-302-8975
- Candace Stewart 337-707-1548
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Teller
JP Morgan Chase
09.2022 - 08.2024
- During my time working for JP Morgan Chase, I was promoted from Teller to Associate Banker due to my work performance
- This granted me the ability to further enhance my career and given me additional responsibilities
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Beverage Server
Golden Nugget Casino
01.2022 - 09.2022
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Beverage Server / Cashier
Silver Star Casino
08.2021 - 01.2022
Childcare Provider
Wakaba CDC Kadena AB
04.2020 - 07.2021
- Utilized positive reinforcement techniques to encourage good behavior.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Provided emotional support and guidance to children during difficult times.
Housekeeping
Hampton Inn & Suites
05.2016 - 07.2018
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
- Performed light housekeeping tasks for clients'' homes, maintaining clean and comfortable living spaces.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Maintained cleanliness of the residential facility by performing routine housekeeping tasks as needed.
- Completed inventory checks on housekeeping supplies regularly to avoid shortages or excess stock.
Volunteer
Stephensen Elementary School
06.2015 - 05.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Drive-Thru Cashier
Burger King
05.2011 - 11.2012
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Balanced cash drawer at beginning and close of shift.
Education
High School Diploma -
Parkview High School
Sulphur Louisiana 04.2001 - 05.2021
Certificate - Billing And Coding
Martinsburg College
Martinsburg West Virginia 04.2001 -
Skills
Attention to detail
Customer Service
Problem Solving
Cash Handling
Patience
Empathy
Account Maintenance
Account Opening/Closing
Portfolio Management
Sales proficiency
Financial Planning
Banking regulations
Credit assessment
Customer Assistance
Payment Processing
Cleanliness and sanitation
Cash handling expertise
Excellent customer service
Food Service
Patience and Empathy
Strong Communication Skills
Order Accuracy
Accomplishments
- Volunteer Work at Stephensen Elementary School, 06/15, 05/16
- Promotion from Teller to Associate Banker at JP Morgan Chase, 10/23
Timeline
Teller
JP Morgan Chase
09.2022 - 08.2024
Beverage Server
Golden Nugget Casino
01.2022 - 09.2022
Beverage Server / Cashier
Silver Star Casino
08.2021 - 01.2022
Childcare Provider
Wakaba CDC Kadena AB
04.2020 - 07.2021
Housekeeping
Hampton Inn & Suites
05.2016 - 07.2018
Volunteer
Stephensen Elementary School
06.2015 - 05.2016
Drive-Thru Cashier
Burger King
05.2011 - 11.2012
High School Diploma -
Parkview High School
04.2001 - 05.2021
Certificate - Billing And Coding
Martinsburg College
04.2001 -
Associate Banker
Chase Bank
9 2022 - 8 2024
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