Karin Abe
Client Service Officer
Summary
Dynamic Client Service Officer with a proven track record at Clearstream Banking S.A. Japan Branch, enhancing client satisfaction through effective communication and analytical problem-solving. Achieved a 25% reduction in support inquiries by delivering tailored training, while fostering strong client relationships and reducing escalated complaints through proactive engagement.
Client services professional with strong background in managing client relationships and resolving issues with precision. Proven ability to work collaboratively with teams and adapt to changing needs, ensuring seamless service delivery. Possesses excellent communication and problem-solving skills, valued for reliability and results-oriented approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Officer
Clearstream Banking S.A. Japan Branch
03.2022 - Current
- Successfully resolved 95% of customer inquiries and complaints within the designated turnaround time, improving overall client satisfaction
- Developed and delivered comprehensive product training to over 50 key clients, resulting in 25% reduction in basic support inquiries
- Created a knowledge base of common client queries that became a departmental resource, improving team response efficiency
- Built and maintained strong relationships with existing clients, achieving a high client retention rate.
- Reduced escalated complaints by 20% through proactive account monitoring and communication
- Coordinated efforts with international teams to deliver seamless client experiences for cross-border transactions, corporate action events and account management, enhancing client satisfaction.
JP Acquirer Specialist
Robert Walters Japan K.K.
11.2021 - 03.2022
- Monitored real time onboarding flow and reviewed cases which requires special attention.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Certificate - Global Business Program
University of Washington
Seattle06-2019
Bachelor of Arts - Political Science
Doshisha University
Kyoto03-2018
Skills
Effective communication
Analytical problem-solving
Strong team collaboration
Client relationship building and maintenance
Banking operation knowledge
Certification
Certified Securities Broker Representative
Timeline
Certified Securities Broker Representative
12-2024
Client Service Officer
Clearstream Banking S.A. Japan Branch
03.2022 - Current
JP Acquirer Specialist
Robert Walters Japan K.K.
11.2021 - 03.2022
Certificate - Global Business Program
University of Washington
Bachelor of Arts - Political Science
Doshisha University
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