Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Cycling , Gymming , Reading .
Timeline
Hi, I’m

Kapil Sharma

Technical Lead Premium Support
Kapil Sharma

Summary

Dynamic Technical Lead with extensive experience at Landis+Gyr, excelling in project leadership and customer relationship management. Proven track record in enhancing system performance and driving customer satisfaction through effective mentorship and agile methodologies. Skilled in implementing continuous integration strategies, resulting in improved application reliability and timely project delivery.

Overview

8
years of professional experience
1
Certification
2
Languages

Work History

Landis+Gyr

Technical Lead Premium Support
08.2025 - Current

Job overview

  • Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
  • Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
  • Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.

Landis+Gyr

Technical Lead Product Specialist
04.2025 - 07.2025

Job overview

  • Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
  • Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
  • Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
  • Improved systems with addition of new features and infrastructure.
  • Streamlined project delivery processes, achieving milestones ahead of schedule without compromising on quality.
  • Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
  • Coordinated cross-functional teams to ensure seamless integration of new features, resulting in more robust product offering.
  • Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
  • Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.
  • Established continuous feedback loop with customers, integrating their input into product development for greater satisfaction.
  • Mentored junior developers, providing guidance and support to accelerate their professional growth.

Landis+Gyr

Senior Engineer Product Specialist
04.2024 - 03.2025

Job overview

  • Monitored employee performance to keep projects on task.
  • Determined equipment failure root cause and implemented solutions.
  • Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
  • Controlled project costs by approving expenditures.
  • Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
  • Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
  • Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
  • Trained and provided coaching to 10 junior team members.

Landis+Gyr

Senior Engineer Customer Service
06.2021 - 03.2024

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Wipro LTD

Technical Associate
12.2017 - 05.2021

Job overview

  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Deep Logictech

Software Engineering Intern
03.2017 - 06.2017

Job overview

  • Participated in agile development processes, effectively adapting to changing requirements while maintaining high-quality results.
  • Documented development procedures, creating valuable reference materials for future projects or team members joining the team.
  • Enhanced software performance by optimizing algorithms and streamlining code.
  • Utilized version control systems like Git effectively managing changes over time allowing for seamless collaboration among team members.
  • Demonstrated time management, organizational, prioritization and planning skills by successfully handling tasks, projects and priorities.
  • Collaborated with cross-functional teams to design, develop, and implement software solutions according to project requirements.

Education

BSAITM
India

Bachelor of Technology from Computer Science
04.2001

Skills

Project leadership

Accomplishments

  • Received Employee of the year Award for FY 2022-23
  • Received Multiple Value excellence award throughout the tenure in Landis+Gyr.
  • GCP certified.

Software

Troubleshooting

People's Management

Windows Server

Linux Server

Incident Management

Change Management

Databases (SQL , Oracle , Postgres)

Certification

GCP

Interests

Staying Updated with emerging IT trends , cloud platforms and automation tools

Following online courses to upskill in data engineering and cloud.

Helping Colleagues/team members learn tools and technologies

Cycling , Gymming , Reading .

I enjoy cycling , gymming and reading. Cycling and gymming keep me in discplined, focused and energized while reading helps me continuously learn, stay curious, and develop new perspectives. Together, these hobbies help me balance health, productivity , and growth both personally and professionally

Timeline

Technical Lead Premium Support

Landis+Gyr
08.2025 - Current

Technical Lead Product Specialist

Landis+Gyr
04.2025 - 07.2025

Senior Engineer Product Specialist

Landis+Gyr
04.2024 - 03.2025

GCP

03-2024

Senior Engineer Customer Service

Landis+Gyr
06.2021 - 03.2024

Technical Associate

Wipro LTD
12.2017 - 05.2021

Software Engineering Intern

Deep Logictech
03.2017 - 06.2017

BSAITM

Bachelor of Technology from Computer Science
04.2001

Similar Profiles

CREATE PROFILE
Kapil SharmaTechnical Lead Premium Support