KANAHELA BANDARALAGE MINOLI BERNADETH PERERA
Summary
Diligent Desired Position with solid background in customer service and airport operations. Proven ability to assist passengers efficiently and ensure smooth boarding processes. Demonstrated skills in communication and problem-solving.
Experienced with handling passenger inquiries and support. Utilizes effective communication to ensure smooth boarding and check-in processes. Knowledge of airport safety protocols and procedures.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Ground Staff Member
BEST SERVICE CO.LTD
2023 - Current
- Assisted in passenger check-in processes, ensuring smooth and efficient service.
- Collaborated with team members to optimize workflow and minimize wait times.
- Provided information and assistance to passengers regarding flights and services offered.
- Engaged with customers to resolve
- inquiries, enhancing overall satisfaction with airport services.
- Maintained flight schedules by coordinating with pilots, cabin crew, and ground service providers.
- Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
- Assisted agents by conducting departure controler role and gate incharger role
Education
Diploma - Business
YOKOHAMA SYSTEM ENGINEERING SCHOOL JAPAN
YOKOHAMA04.2020
Diploma - JAPANESE LANGUAGE
TOKYO TRANSNATIONAL JAPANESE LANGUAGE SCOOL
TOKYO04.2018
High School Diploma - MATHEMATICS STREAM
ST PETERS SCHOOL SRILANKA
NEGOMBO SRILANKA04.2011
Skills
- Multitasking proficiency
- Strong work ethic
- Passenger assistance
- Airport safety protocols
- Baggage handling expertise
Certification
JAPANESE PROFICIENCY TEST N2 LEVEL
BOOKKEEPING PROFICIENCY TEST GRADE 3 PASS
Languages
Japanese
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Ground Staff Member
BEST SERVICE CO.LTD
2023 - Current
Diploma - Business
YOKOHAMA SYSTEM ENGINEERING SCHOOL JAPAN
Diploma - JAPANESE LANGUAGE
TOKYO TRANSNATIONAL JAPANESE LANGUAGE SCOOL
High School Diploma - MATHEMATICS STREAM
ST PETERS SCHOOL SRILANKA
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