Kaede Higuchi
IT Support Specialist
Tokyo
Summary
Objective
To obtain a challenging position as IT Support Specialist where my extensive experience can be utilized.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Procurement Department Helpdesk Servicing Manulife
Skillhouse IT Staffing Solutions KK
05.2023 - 09.2023
- Handling all queries in relation to procurement process and contract management system of Purchasing Department
- Perform troubleshooting to support contract management system
- Escalate unresolved inquiries to global support team (L2)
- Make changes to existing purchasing process manuals as necessary
Desktop Support Engineer Servicing Nike Inc
Skillhouse IT Staffing Solutions KK
02.2022 - 05.2023
- Handling all queries from employees, focusing on PC (Windows/Mac), iPhone
- Perform troubleshooting in both hardware and software issues for PC (Windows/Mac), iPhone
- Implementing kitting due to model upgrades of PC (Windows/Mac), iPhone
- Damage claims handling of PC (Windows/Mac), iPhone
- Inventory management and cleaning of IT assets in NIKE stores (quarterly)
IT Helpdesk Mobile Team Lead Servicing MSD KK
EIRE Systems KK
01.2020 - 01.2022
- Handling queries in relation to iPad and related infrastructure
- Perform troubleshooting in both hardware and software issues for PC (Windows/Mac), iPhone
- Inventory management and registration of equipment to asset database
- Damage claims handling of iPad
- Sharing case management and other information amongst team members using Webex and Teams
IT Helpdesk Staff Servicing Deloitte Tohmatsu
SINGLEPOINT JAPAN LLC
03.2019 - 12.2019
- Handling queries in relation to iPad/iPhone and related infrastructure
- Perform troubleshooting in both hardware and software issues for iPad/iPhone support
- Inventory management and registration of equipment to asset database
- Damage claims handling of iPad
Retail Assistant at Retail Department
Lanvin Japan Co Ltd
10.2017 - 12.2018
- Managing customer database & troubleshooting
- Managing returns for defective items
- Requesting inventory transfer to Paris headquarters
- Stocktaking of boutiques
Air Freight Import Customer Service
Kuehne+Nagel Ltd
09.2016 - 09.2017
Logistics Specialist
Parfums Christian Dior Japon KK
01.2016 - 07.2016
Logistics Specialist
Lanvin Japan Co Ltd
07.2015 - 01.2016
Sales Assistant
DHL Global Forwarding Japan KK
01.2015 - 06.2015
Logistics Team Member at Consumables Distribution
Life Technologies Japan Ltd
02.2012 - 12.2014
Logistics Team Member at Agriculture Department
Cargill Japan Ltd
04.2010 - 01.2012
Logistics Team Member
Zensho Trading’s Co Ltd
05.2007 - 05.2009
Education
Associate of Science -
Tacoma Community College
Washington, USA 06.2002 - 12.2004
Skills
MS Office: Outlook, Word, Excel and Power Point
Certification
CompTIA A+
Timeline
Procurement Department Helpdesk Servicing Manulife
Skillhouse IT Staffing Solutions KK
05.2023 - 09.2023
Desktop Support Engineer Servicing Nike Inc
Skillhouse IT Staffing Solutions KK
02.2022 - 05.2023
CompTIA A+
11-2020
IT Helpdesk Mobile Team Lead Servicing MSD KK
EIRE Systems KK
01.2020 - 01.2022
IT Helpdesk Staff Servicing Deloitte Tohmatsu
SINGLEPOINT JAPAN LLC
03.2019 - 12.2019
Retail Assistant at Retail Department
Lanvin Japan Co Ltd
10.2017 - 12.2018
Air Freight Import Customer Service
Kuehne+Nagel Ltd
09.2016 - 09.2017
Logistics Specialist
Parfums Christian Dior Japon KK
01.2016 - 07.2016
Logistics Specialist
Lanvin Japan Co Ltd
07.2015 - 01.2016
Sales Assistant
DHL Global Forwarding Japan KK
01.2015 - 06.2015
Logistics Team Member at Consumables Distribution
Life Technologies Japan Ltd
02.2012 - 12.2014
Logistics Team Member at Agriculture Department
Cargill Japan Ltd
04.2010 - 01.2012
Logistics Team Member
Zensho Trading’s Co Ltd
05.2007 - 05.2009
Associate of Science -
Tacoma Community College
06.2002 - 12.2004