Hi, I’m
Jyoti Rani
Bilingual Project Manager
Kawasaki-Shi,Kanagawa-Ken, Japan
Summary
As a bilingual IT Project Manager with an overall experience of 9 years, well-versed in managing a wider team and end-to-end projects involving tracking day-to-day activities, follow-ups over emails & documenting them for higher management reporting. Vast experience in handling incidents along with cross-functional teams, which includes preparation, detection, reporting, triaging, analyzing, containment and neutralization, and post-incident activity.
Japanese Language Expert (Graduated in Japanese Language, JLPT N2) with dynamic work experience in IT, Helpdesk, and Automobile Industry. Extensive experience in interpretation and translation from Japanese to English and vice versa. Self-motivated Project Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
years of professional experience
3
years of post-secondary education
2
Certifications
3
Languages
Work History
Apple Japan Inc.
Incident & Problem Coordinator
01.2023 - Current
Job overview
- As Incident Manager responding to major incidents and triaging problems related to critical services and infrastructure, exhibiting ownership in investigation and resolution of incidents
- In other words, responsible for effectively being involved in incident preparation including detection, reporting, triaging, analyzing, containment and neutralization, and post-incident activity.
- Manage team performance by providing regular feedback to team members and driving performance improvement plans as required.
- Communicating in both English and Japanese with respective vendors/partners to build effective relationship.
- Established communicating under pressure, including partner engagement and escalations, crafting high-quality stakeholder updates; and ensuring communications are timely and meaningful.
- Driving and contributing to post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned.
- Analyzing trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
Rakuten Mobile
Portfolio Management
08.2020 - 12.2022
Job overview
- As PM was coordinating with stakeholders from different nationalities to ensure implementation of agile methodology to ensure smooth delivery.
- In Rakuten Mobile successfully delivered projects like establishment of CICD pipeline, Resource Reservation, Datalake, Omnicare, RCP App Onboarding Process, OBF and 1.7GHz non-TMH
- Herein taken care of end-to-end project delivery which includes below responsibilities.
- Requirement gathering, creating project charter, WBS
- Creating and managing risk/issues register
- Creating concise Project report for top management
- Creating MOM and keeping track of each action items to meet timeline
- Continuous follow ups and help in connecting relevant teams for any troubleshooting issues
IBM India Pvt. Ltd.
Services Delivery Specialist
01.2017 - 07.2020
Job overview
- As project coordinator was responsible for setting up meeting with Japanese team for all projects of TNT (Transition & Transformation) in Security Domain.
- Also, ensured that goals, scope and product domain are fully understood by everyone in team in order to provide high quality.
- Ensured progress of all projects in weekly meeting with Japan IBM.
- Involved in translation of mails, legal-technical documents and presentations.
- Managed small team of 5 people, where in established responsibility for distributing work and guiding them about Security team work flow.
- Involve in bilingual meetings for defining SCOPE for India with different customers in Japan.
- Also responsible for Agile practice in daily standup for language team.
- In different project was also involved in Extraction, Investigation, Re-investigation work of monthly APAR’s (Authorized Program Analysis Report) of technologies like AIX, DB2, MQ, Storage etc.
ISFnet Pvt. Ltd.
IT Support Helpdesk
01.2016 - 01.2017
Job overview
- ISFnet Pvt Ltd is consultancy company, herein was working as IT support helpdesk at various locations HP, Waseda University etc.
- Provided L1 support to HP client (Initialization of PC, trouble shooting on PC etc.).
- Defining severity level of issues and providing support within SLA to customers.
- Maintained records of all issues in excel for better clarity.
- On call support for few clients.
- Bridge consultant for language support for both Japanese and English.
KLM Dutch Airline
Social Media Associate
01.2015 - 01.2016
Job overview
- Provided support through social media (Facebook, twitter etc.,) for queries related to travel in Japanese.
- Acted as single point contact for Japanese clients of KLM airlines through social media/phone to provide solution for their queries.
- Managed Japanese social media account of KLM airlines.
- Managed classification of queries from Japanese clients in Salesforce.
- SPOC for queries from customer side and involved in providing resolution for ticketing team.
- Met 100% of deadlines in time-sensitive role
Kirloskar Toyota Textile Machinery
Japanese Language Expert
01.2014 - 01.2015
Job overview
- Successfully delivered Interpretation and Translation of training given to Indian engineers from their Japanese counterparts who will be involved in manufacture of Engines for Toyota.
- Core responsible for Quality Division.
- Delivered translation for project status PPTs, design layouts created by Japanese assignees, from Japanese to English.
- Responsible for interpreting in daily status meeting between Japanese and Indian members, from Japanese to English and vice versa.
- Besides this was also acquainted with Toyota Production System (TPS) and excellent know how of technical terminologies.
- Proofread, edited and improved documents of different sizes.
XINHUA Language Solutions
Freelance Projects
01.2011 - 01.2014
Job overview
- 3-year experience of freelancing with XINHUA Language Solutions between 2011-2014 (During graduation period).
Education
Jawaharlal Nehru UniversityDelhi, India
Graduate in Japanese (B.A. Hons) from Japanese Studies
08.2010 - 08.2013
Scholarships
University Overview
- KIZUNA SCHOLARSHIP FROM EMBASSY OF JAPAN- Went to Japan on this scholarship.
- SHINNYOIN scholarship from the EMBASSY OF JAPAN.
Skills
Project Management
Certification
Certified Scrum Master (CSM) - http://bcert.me/sypxibxtz
Tools
Radar, Eagle Vision, Quip, Splunk, JIRA, Confluence, Symworld, Project Manager Tool, Knowledge Hub, Workday, Salesforce
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge and belief.
Timeline
Incident & Problem Coordinator
Apple Japan Inc.
01.2023 - Current
Portfolio Management
Rakuten Mobile
08.2020 - 12.2022
Services Delivery Specialist
IBM India Pvt. Ltd.
01.2017 - 07.2020
IT Support Helpdesk
ISFnet Pvt. Ltd.
01.2016 - 01.2017
Social Media Associate
KLM Dutch Airline
01.2015 - 01.2016
Japanese Language Expert
Kirloskar Toyota Textile Machinery
01.2014 - 01.2015
Freelance Projects
XINHUA Language Solutions
01.2011 - 01.2014
Jawaharlal Nehru University
Graduate in Japanese (B.A. Hons) from Japanese Studies
08.2010 - 08.2013
Scholarships
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