JuYong Eom
HR Manager/Hotel Manager
Kyoto,26
Summary
Doubled as HR Manager and Hotel manager with experience in employee relations and HR policies at Gion Misen. Excelled in shift planning and staff management, ensuring that company objectives and services were met. Skilled in Microsoft Office and effective communication, successfully managed a team of 7 (in Kyoto), improving operational efficiency. Demonstrated problem-solving abilities by creating resource management systems from scratch. Was sent to the company property in Niseko to lead a larger team with different teams for labor, working hours, and general management.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
HR Manager/Area Hotel Manager
Gion Misen
06.2022 - Current
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, hiring proposals and new hire onboarding.
- Spearheaded successful workforce planning efforts, aligning staffing needs with company objectives.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Maintained human resources (shifts, etc) based on Japanese labor laws.
- Oversaw payroll functions, ensuring accuracy for full-time and part-time staff.
- Coordinated immigration process for visa applications to support our foreign staff.
- Creation of human resource cost management and working hours from scratch.
- Supervised team of 7 front desk agents and helped to resolve issues arising during shifts.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Front Desk Receptionist
Hotel Ethnography
09.2020 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor of Business And Commerce/Liberal Arts - Business And Commerce
Doshisha University
Kyoto, Japan 09.2015 - 09.2019
Skills
Employee Relations
HR policies and procedures
Salary administration
Workforce Planning
Staff Management
Microsoft Office proficiency
Problem-solving abilities
Effective Communication
Decision-Making
Human Resources Allocation
Timeline
HR Manager/Area Hotel Manager
Gion Misen
06.2022 - Current
Front Desk Receptionist
Hotel Ethnography
09.2020 - 05.2022
Bachelor of Business And Commerce/Liberal Arts - Business And Commerce
Doshisha University
09.2015 - 09.2019
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