Justin Ortiz
Brooklyn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Residential Aide
Midway Living, Inc. asylum seekers site
07.2023 - Current
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
Security Guard
QUALITY CONTROL SERVICES
04.2023 - 07.2023
- My job would consist of signing clients In and out of the facility, escorting them to the units, putting their clothes through the zapping process to exterminate any pest/bugs in their clothes.
Security Guard
Metro one
07.2019 - 12.2020
- Monitored all points of entry
- Effectively monitored security during doors and people during entry on hour shifts
- Followed metro one standard duties and procedures
Retail Sales Associate
New York and Company Outlet
07.2018 - 01.2020
- Sales associate helping and assisting customers with issues replenishing items, restocking the floor, cleaning basic areas, handling register
Skills
- CPR Certification
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Critical Thinking
- Workflow Optimization
- Supervising staff
- Mail distribution
- Office Equipment Maintenance
Languages
Spanish
Advanced (C1)
Timeline
Residential Aide
Midway Living, Inc. asylum seekers site
07.2023 - Current
Security Guard
QUALITY CONTROL SERVICES
04.2023 - 07.2023
Security Guard
Metro one
07.2019 - 12.2020
Retail Sales Associate
New York and Company Outlet
07.2018 - 01.2020