Junwei Chen
Supply Chain
HANGZHOU
Summary
Dynamic professional with a proven track record at Nero Software Company, excelling in client engagement strategies and cross-functional support. Leveraged organization and data entry proficiency to enhance client satisfaction and drive business growth. Demonstrated success in developing innovative solutions, contributing to a significant increase in revenue.
Overview
2
2
years of professional experience
1
1
Language
Work History
Client Service and Investment Support Intern
Zheshang Securities
05.2023 - 08.2023
- Collaborated with team members to provide comprehensive solutions to client inquiries.
- Contributed to regular team meetings with constructive input on ways to enhance support services offered to clients.
- Conducted research on industry trends and best practices, contributing to the development of innovative support strategies.
- Supported staff training initiatives by creating informative materials and conducting workshops on effective support techniques.
After-sales Consultant
Nero Software Company
08.2021 - 09.2021
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Education
Bachelor of Science - Supply Chain Management
Xi'an Jiaotong-Liverpool University
Suzhou 04.2001 -
Skills
Client Engagement Strategies
Organization
Cross-functional support
Data entry proficiency
Timeline
Client Service and Investment Support Intern
Zheshang Securities
05.2023 - 08.2023
After-sales Consultant
Nero Software Company
08.2021 - 09.2021
Bachelor of Science - Supply Chain Management
Xi'an Jiaotong-Liverpool University
04.2001 -