Junko Kaizaki

• Member of the Operations team in Human Relations for 10 years mainly supporting employees for time attendance registration and reporting to the department heads with the result report of overtime& annual reporting, reporting to the accounting team for purchase reporting of DC, Zaikei (asset accumulation savings in Japan) and salary results.
• Provided administrative support with accurate document preparation and data entry.
• Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Assisted with preparation of operational reports, providing insights for strategic planning sessions.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Drafted common document templates to reduce time spent creating documents from scratch.

NTT Data Daichi is a Special subsidiary company to hire persons with disability. I was hired as an employee with disability (anxiety disorder and autism spectrum disorder without intellectual difficulties).

• Job assignment at Lindacloud project team at NTT Data for 1 year which had produced and released corporate PC with special usage. Handled parts procurement and product inventory via Microsoft Access and Excel.
• Two years experience at a business card production team mainly dealing with orders, requests and shipping.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.

• Worked at Air France Cargo as a dispatched employee.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.