Experienced and motivated sales manager with a 28-year impressive track record. Skilled in leading and managing teams of up to 27 staff across multiple locations, accumulating over 13 years of people management expertise. Thrived in multicultural settings for 16 years with English as the primary language.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager, District Sales – Sales Department
FedEx Express, Japan
06.2022 - Current
Company Overview: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Lead a team of 10 sales professionals and 1 support staff
Responsible for revenue goal attainment for the team’s customers in Tokyo, the Kanto, Chubu and Tohoku regions, and Guam
Manage sales effectiveness tasks and activities for both inside sales and field sales teams as a hybrid manager
Execute various GTS and GTM efforts for online spot shipping solutions
Lead the organization’s gender parity actions for a region-wide initiative
Responsible for the running of DE&I events at our Tokyo HQ office
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Successfully completed all the sales effectiveness tasks and activities
Accomplished a month-over-month growth for the revenue, the number of shipments and the shipment weight for our online spot shipping solutions
Successfully run DE&I events in Japan such as FedEx50 Celebrations and Employee Appreciation Week at our Tokyo HQ office
Attainted Engagement Index of 91 in 2023 and 93 in 2022
Manager, Inside Sales – Sales Department
FedEx Express, Japan
11.2018 - 05.2022
Company Overview: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Lead a total of 17 team members in Tokyo, Nagoya, and Osaka
Exceeded the team’s quarterly revenue goals
Presented the organization’s proposals and recommendations in regional forums
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Achieved an average goal attainment of 130% and year-over-year growth of 48%
Devised a 3-year development plan for the team and implemented a range of initiatives
Implemented work environment improvements such as fixed seats, and fixed phones and headsets
Manager, District Sales – Sales Department
FedEx Express, Japan
12.2012 - 10.2018
Company Overview: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Lead a team of 10 sales professionals and 1 support staff
Responsible for the team’s customer base in parts of downtown Tokyo, Chiba, Aichi, Gifu, Mie, and parts of Shizuoka prefectures
Collaborate with various departments to formulate and implement solutions to gain business as well as to address service issues
Ensure that the staff are fully equipped to sell a portfolio of FedEx and TNT products and services
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Achieved an average of 107% of revenue quota each quarter in 2014
Successfully implemented solutions for cross-regional business
Attainted a leadership average score of above 4.6 points in 2015, 2016, 2017 and 2018 annual employee surveys
Successfully planned and managed the execution of 2013 Japan Sales Annual Sales Meeting attended by over 300 people
Manager, Post Sales Solutions – Asia Pacific Post Sales Solutions
FedEx Express, Japan
09.2011 - 11.2012
Company Overview: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Led a team of 27 frontline and professional staff to support Sales with all post sales issues
Delivered a year-over-year revenue and volume increase
Devised and implemented various work process improvement measures
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Enrolled a total of 52 accounts in 9 months generating US$13.59M, a year-over-year increase of 79.6%
Increased the team’s productivity by increasing the ratio of account numbers per staff by 30% from 33 to 43 account numbers
Increased a year-over-year revenue and volume of the team’s nominated accounts by 7.05% and 7% respectively
Senior Sales Analyst – Asia Pacific Customer Value Team
FedEx Express, Japan
06.2010 - 08.2011
Company Overview: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Prepared RFQ responses for Sales
Created customer presentations for sales professionals and upper management
Functioned as the team’s project manager for all presentation preparation
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Contributed to the award of RFQ businesses worth over US$9 million per year
Prepared customer presentations on the team’s Central Depository Document Library (CDDL) for Sales
Managed 38 RFQ projects
Managed 17 presentation support requests
Prepared presentation materials for APAC Sales upper management
Company Overview: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Worked closely with Sales to identify customers’ explicit needs
Leveraged the company’s portfolio of services to design highly customized solutions to meet customer needs
Prepared PowerPoint presentation materials and presented them to customers
Implemented solutions timely through various project management tools
Functioned as the team’s project manager for internal cross functional projects
Collaborated with customers in various industries, automotive, retail, manufacturing, trading, etc.
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Contributed annual revenues between US$2 and 7 million each year
Achieved 20~50% reduction in order-to-delivery lead times of urgent production and service parts for customers in manufacturing and automotive industry
Provided customers with increased supply chain visibility by implementing our solutions in Brazil, China, and India
Helped customer to achieve competitive order-to-delivery lead times for a mega music retailer’s import business from their wholesaler in the US to their shops in Japan
Functioned as Asia’s program manager for a global medical equipment manufacture to manage logistics business worth US$1 million per year
Senior Consultant
Droege & Comp, Singapore
06.2005 - 03.2006
Company Overview: Droege & Comp. is a management consulting firm that specializes in development and implementation of programs on value-enhancement through growth and restructuring.
Global SCM project (June 2005-December 2005)
Worked as an on-site consultant
Analyzed logistics operations, including warehouse management, inland delivery management and vendor management
Oversaw inventory control and management to optimize the inventory levels to maximize profit
Looked into customer’s ERP usage to enhance SCM capabilities including forecasting, import, inventory control, warehousing and distribution
Assessed purchasing and sourcing processes and strategies of raw materials for production
Oversaw production quality issues
Defined and implemented operational strategies to meet program objectives
Analysed processes and costs, implementing cost saving programs with an achieved result of 8% cost reduction
Facilitated RFQ processes to select and negotiate with air freight forwarders
Optimized transportation routes and methods based on costs and delivery terms
Droege & Comp. is a management consulting firm that specializes in development and implementation of programs on value-enhancement through growth and restructuring.
Delivered inventory reduction of over €8 million (equivalent to approx. JYE1,000,000,000)
Reduced manufacturing cycle times by 3 days
Trimmed shipping related costs by more than €0.4 million (equivalent to approx. JYE54,000,000)
Route Development Executive (Singapore and Indonesia)
FedEx Express, Singapore
06.2001 - 05.2005
Company Overview: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Functioned as the single point of contact for overseas Japanese colleagues
Developed business with the company’s named Japanese accounts
Supported all other existing Japanese customers
Developed incremental business with the company’s named accounts
Raised awareness and understand of Japanese business practices among colleagues through meetings, joint sales calls, and conference calls
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. We focus on making supply chains smarter for everyone by offering integrated business solutions utilizing our flexible, efficient, and intelligent global network, covering more than 220 countries and territories.
Generated incremental revenues between US$1.2 and US$3.6 million per year
Spearheaded the company’s first SCM seminar for Japanese customers in Singapore
Worked with our sales facilitators to conduct sales trainings for sales agents in Indonesia
Sales Manager
Flic Estate & Marketing Services
12.1999 - 05.2001
Company Overview: Flic Estate & Marketing Services provides products and services for the housing and property needs of Japanese community in Singapore.
Serviced existing Japanese customers
Developed the needs of commercial property of Japanese business community
Developed relationships with real estate developers and owners
Gathered market intelligence about market conditions, new property launches
Flic Estate & Marketing Services provides products and services for the housing and property needs of Japanese community in Singapore.
Closed six commercial rental property deals worth US$720,000 per year
Expanded the client base of rental residential properties by 20%, US$700,000 per year
Assistant Sales Manager
Marina Mandarin Singapore
07.1996 - 11.1999
Company Overview: Marina Mandarin together and its group of hotels provide a range of guestroom accommodation, food and beverage outlets for tourist and business travelers.
Managed all existing Japanese accounts
Developed new Japanese accounts (travel agents, corporate and individual)
Collaborated with the hotel’s regional sales office in Japan and Singapore Tourism Promotion Board to promote Singapore as a destination for holiday as well as MICE (meetings, incentives, conferences, and exhibitions)
Marina Mandarin together and its group of hotels provide a range of guestroom accommodation, food and beverage outlets for tourist and business travelers.
Maintained the hotel’s base business of Japanese tourists, comprising 20% of the business worth US$4,000,000 per year
Gained incremental business from Japanese corporate accounts
Education
Bachelor of Arts - Modern Asian Studies
Griffith University
Brisbane, Queensland
04.1991 - 01.1995
Skills
People Management
Project Management
Strategy Development
Performance Analysis
Coaching
Mentoring
Motivational Skills
Change Management
Communication
Issue Resolution
Collaboration
GTM Planning
GTS Planning
Talent Management
Vision Execution
Training Courses Seminars
2017, Leadership Immersion
2015, APAC Coach to Grow
2014, Global Value Selling Workshop (5 days in Tokyo)
2013, LEAD (Leadership-Explored-Achieved-Developed) 1 (5 days in Guangzhou, China)
2012, Coaching Intensive Workshop (2 days in Hong Kong)
2012, QDM (Quality Driven Management) for APAC Managers
2011, Managing and Coaching for Effective Performance
2009, Essential Skills Required by Manager, University of Waseda Extension Center
2008, MBA Basics, University of Kansei Gakuin
2008, SCOR Framework, Supply Chain Council, Japan Chapter
2008, PMP Credential, Planet & Shoueisha
2007, Innovation and Large Scale Change and Transformation, Globis
2005, Supply Chain Management Seminar, Supply Chain Council, Japan Chapter
2004, Supply Chain Management (1 day in Singapore)
2003, Business Thinking (4 days in Hong Kong)
2002, Supply Chain Management (2 days in Johor Bahru, Malaysia)
2002, Logistics Selling (2 days in Jakarta, Indonesia)
2001, Essential Selling Skills (2 weeks in Bangkok, Thailand)
2001, Introduction to Logistics (1 week in Subic Bay, Philippines)
Personal Information
Date of Birth: 02/27/71
Nationality: Japanese
Awards
2023, NPAC Star Award
2022
Bravo Zulu from AMEA Regional President’s office: FedEx50 Celebrations
Bravo Zulu from Japan Operations MD’s office: FedEx50 Celebrations
Bravo Zulu from AMEA Sales Gender Parity sponsor
2019
NPAC Excellence Award
C2G Award
2018
FY18 H1 Automation Challenge
FY18 Q2 Sales Challenge
FY18 Q1 Sales Challenge
2014, Ubuntu Champions Award
2012, Bravo Zulu Recognition: Leadership and Innovative Strategies for JP PSS
2011
Bravo Zulu: S.C.O.R.E. Award
Global Sales Award – Major Contributor
Bravo Zulu Recognition (Japan Sales)
Bravo Zulu Recognition – A True Team Player in APAC CVT
2010
Bravo Zulu: SDIE of the Year
2001, Best Role Play (Essential Selling Skills)
Csr And Volunteer Activities
2024, Linc-UP Mentoring Program as a huddle group lead, RAMP-UP Mentoring Program as a mentor, FedEx Cares Clean-up, Junior Achievement International Trade Challenge & Asia Innovation Challenge, FedEx Cares Mirai no Mori Back to Nature Program: KIKORI Day, FedEx Cares Mirai no Mori Back to Nature Program: HIKING Program
2023, RAMP-UP Mentoring Program as a mentor, FedEx Cares Clean-up, Junior Achievement International Trade Challenge & Asia Innovation Challenge, FedEx Cares Mirai no Mori Back to Nature Program: HIKING Program
2022, Junior Achievement International Trade Challenge & Asia Innovation Challenge
2021, Junior Achievement Student City
2020, Junior Achievement International Trade Challenge & Asia Innovation Challenge
2018, Junior Achievement International Trade Challenge & Asia Innovation Challenge
2017, Junior Achievement Company of the Year Competition, Junior Achievement International Trade Challenge & Asia Innovation Challenge
2016, Junior Achievement International Trade Challenge & Asia Innovation Challenge
2015, Junior Achievement International Trade Challenge
Timeline
Manager, District Sales – Sales Department
FedEx Express, Japan
06.2022 - Current
Manager, Inside Sales – Sales Department
FedEx Express, Japan
11.2018 - 05.2022
Manager, District Sales – Sales Department
FedEx Express, Japan
12.2012 - 10.2018
Manager, Post Sales Solutions – Asia Pacific Post Sales Solutions
FedEx Express, Japan
09.2011 - 11.2012
Senior Sales Analyst – Asia Pacific Customer Value Team