Jule Josiah
Chatan
Summary
Experienced professional with over five years of expertise in community service management and leadership roles in human resource-related functions. Skilled in conducting surveys to identify potential causes of problems and taking appropriate actions to address them. Proven track record of assisting supervisors in addressing work deficiencies, poor performance, and leave abuse. Recognized for providing counseling to employees on various complaints and inquiries, referring them to the appropriate resources as necessary. Proficient in evaluating past labor practices and recommending solutions for future negotiations. Committed to ensuring performance ratings are accurately prepared and serving as an advisor on cross-functional issues impacting workforce benefits and incentives.
Overview
11
11
years of professional experience
Work History
Aerial Porter
U.S. Air Force
01.2021 - Current
- Salary: $62,400 Hours per week: 40
- ASSIST IN RESOLVING WORK DEFICIENCIES- Collaborated with supervisors to address individual instances of cargo loading errors and delays, identifying probable causes and contributing factors
- Provided solutions and recommended corrective actions to improve efficiency and accuracy in cargo operations, enhancing relationships with ground crews and pilots for seamless coordination
- PERFORMANCE EVALUATION- Conducted inspections and maintained accurate inventory records for cargo and equipment loaded onto military aircraft, ensuring compliance with safety protocols and mission requirements
- Evaluated performance ratings of cargo loading processes and procedures to identify areas for improvement and establish best practices for mission success
- EMPLOYEE COUNSELING- Provided guidance and counseling to ground crews an personnel on cargo handling complaints or inquiries, acting as a resource for resolving issues and ensuring operational readiness
- Referred employees to appropriate resources and organizations for additional support and information, fostering a collaborative and supportive work environment
- ADVISOR ON CROSS-FUNCTIONAL ISSUES- Served as a subject matter expert.
Sales Representative
kia Vacaville
08.2019 - 08.2020
- Salary: $84,000 Hours per week: 40
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Stayed up-to-date with industry trends to position company as market leader.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Sales Associate
Ashleys Furniture Maryland
08.2017 - 11.2018
- $36,000 Hours per week: 40
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Public Relations Specialist
Parliament Office Guyana
06.2013 - 05.2016
- Salary: $20,000 Hours per week: 40
- Wrote press releases for routine use and crisis management.
- Established lasting partnerships with influencers and bloggers to expand reach and amplify client messages within relevant communities.
- Analyzed campaign performance data to identify areas of improvement and optimize future PR efforts.
- Achieved consistent placement of client news stories in top-tier publications through diligent pitching efforts.
- Managed crisis communications, mitigating potential damage to client reputation and restoring public trust.
- Delivered comprehensive reports on campaign results, highlighting successes and providing actionable insights for future endeavors.
- Communicated with media weekly to build relationships and optimize press coverage.
- Helped with photo and video production and performed visual and sound editing tasks.
- Forged strong media relationships to further public relations goals.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Demonstrated ability to handle and mitigate negative publicity by developing communication strategies during crises to safeguard the organization's reputation
- Collaborated with internal stakeholders to address cross- functional issues impacting travel, allowances, and Living Quarter Allowance determination, contributing to employee satisfaction and compliance with regulations.
- Used Microsoft Office to create and distribute press releases to media outlets.
- Produced and distributed internal and external communications.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Managed service projects from start to finish by finding partners, making detailed plans, and executive projects.
Human Resources Specialist
Parliament Office Guyana
06.2013 - 05.2016
- Salary: $20,000 Hours per week: 40
- TALENT ACQUISITION- Led recruitment efforts resulting in a 20% decrease in time- to-fill job openings
- Implemented a streamlined onboarding process that reduced new hire turnover by 15%
- Managed candidate pipeline effectively, resulting in a 25% increase in quality of hire
- EMPLOYEE RELATIONS- Successfully mediated conflicts between team members resulting in a 30% decrease in grievances
- Created and implemented employee recognition program to foster a positive workplace environment, leading to a 40% increase in employee satisfaction
- Conducted regular check-ins with staff to address concerns and provide support, resulting in a 25% increase in employee retention
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Science - Sociology
Grand Canyon Univeristy
Arizona07.2024
Skills
- Customer Service
- Training and mentoring
- Training development
- Recruiting
- Diversity and Inclusion
- Pre-Employment Screening
- Recruitment Strategies
- Employee Relations
- Onboarding and Orientation
- Project Management
- Negotiation
- Public Speaking
- Problem-Solving
- Training and mentoring
- Training development
- Recruiting
- Diversity and Inclusion
- Pre-Employment Screening
- Recruitment Strategies
- Employee Relations
- Onboarding and Orientation
- Strong Work Ethic
- Clean Driving Record
References
Kimberly Cain
Department of Defense
Lt. Cmdr., CGA Chaplain
01181-9897-7486
kimberlycain@u.s.navy.com
Keith Harris
Maryland Education Department
Chief of Equity & Organizational Development
+1 240-388-2958
kharris.hcfc@gmail.com
Timeline
Aerial Porter
U.S. Air Force
01.2021 - Current
Sales Representative
kia Vacaville
08.2019 - 08.2020
Sales Associate
Ashleys Furniture Maryland
08.2017 - 11.2018
Public Relations Specialist
Parliament Office Guyana
06.2013 - 05.2016
Human Resources Specialist
Parliament Office Guyana
06.2013 - 05.2016
Bachelor of Science - Sociology
Grand Canyon Univeristy
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