Marine, Sierra, Hotel, Aviation, Readiness Program (M-Sharp)
Juan Rojas Nunez
Aviation Operation Specialist
Summary
Vigilant Aviation Operations Manager active in broad spectrum of aviation program administration functions. Enforces high standards in operational safety and team member training to achieve high-level program management. 3 years handling multi-faceted team of technicians and professionals. Furthermore, strategic with extensive experience leading and managing teams in high-stress environments. Efficient in planning and executing complex military operations. Skilled in developing and implementing policies and procedures with focus on safety.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Aviation Operations Sergeant
United States Marine Corps
08.2021 - Current
- Contributed to successful airfield operations by ensuring clear communication between ground crewmembers and aircrew throughout all phases of flight.
- Transferred control of aircraft to receiving facilities when aircraft entered and left airspace.
- Ensured regulatory compliance by maintaining accurate records of flight logs, equipment inventory, and maintenance updates.
- Supported humanitarian aid missions with efficient logistics planning, ensuring the timely delivery of essential supplies to impacted regions.
- Improved overall unit performance through active participation in professional development opportunities, sharing knowledge with colleagues upon return from courses or conferences.
Night Auditor
Aimbridge Hospitality
11.2018 - 10.2020
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Managed auditing discrepancies by reconciling cash drop and credit card transactions.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted management in forecasting availability, optimizing room allocation and maximizing revenue.
- Trained new staff members in customer service techniques and hotel operations.
Customer Service Representative
Aimbridge Hospitality
05.2017 - 11.2018
- Answered guest inquiries and provided information regarding hotel services and amenities
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Associate of Applied Science - Business Administration And Management
Lone Star College System
Spring, TX 04.2001 -
Skills
Flight Data Analysis
Training and mentoring
Administrative support
Hospitality service expertise
Revenue monitoring
Records Management
Staff Scheduling
Decision-Making
Bilingual
Software
Marine Corps Training Information Management System (MCTIMS)
Hotel Management Program - OPERA
Certification
Aviation Operations Clerk Training
Timeline
Readiness Agent Training
01-2022
Aviation Operations Sergeant
United States Marine Corps
08.2021 - Current
Aviation Operations Clerk Training
08-2021
Night Auditor
Aimbridge Hospitality
11.2018 - 10.2020
Customer Service Representative
Aimbridge Hospitality
05.2017 - 11.2018
Associate of Applied Science - Business Administration And Management
Lone Star College System
04.2001 -