Joy Jarman-Walsh

• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Received numerous positive reviews from clients
• Trained & suggested new guides ensuring they were well-prepared & knowledgeable before starting.
• Stayed current on area history, culture, events & attractions
• Developed new tour routes to highlight lesser-known routes to avoid crowds & increase value for both locals and visitors.

Support and evaluation of the top 100 entries in the annual Japan Travel Awards to determine the most deserving applicant for the Best Sustainable Travel Prize.

• Teach classes on Marketing, Business Studies, Leadership theory, Business Case Studies to Japanese and international students at this nationally ranked public university.

• Training local guides in Hiroshima to prepare for International Ambassador Visits to the Hiroshima Peace Ceremony on August 6th each year. 2025 will be the 80th.

• Liaised with destination managers, travel agency managers, regional business owners to help them better understand inbound (international) customer needs and recommend appropriate strategies and solutions.
• Evaluated each destinations client needs and expectations, establishing clear goals for each consulting engagement.
• Help develop tourism routes for tours, train guides, and local products to highlight which appeal to high-end international travelers to the Hiroshima area.

• Company Overview: Sustainability-focused Consulting & Media Creation
• Sustainable tourism advisor & development for the inbound market - consultant
• Creator & Host: Seek Sustainable Japan talkshow-podcast LIVE multicast
• Women-Inspire Sustainable Japan in-person event series
• Volunteer coordinator: Hiroshima beach clean-ups
• Sustainability-focused Consulting & Media Creation

• Company Overview: Hiroshima community website, tourist maps, tourist magazines, online social media community and sustainable brand promotion activities
• Hiroshima community website, tourist maps, tourist magazines, online social media community and sustainable brand promotion activities

Worked with the Reuters staff and social media influencers to create an interesting and informative travel and tourism program for lesser-known, more sustainable, destinations within the Tokyo region of Japan. The show has generated more than 1 million views.

• Classes Taught: ESG's - Environmental Studies - Gender Studies - Research & Debate - Business Studies - English Reading, English Writing, English Communication

• Company Overview: Supporting Families & children recovering from the Fukushima/Tohoku 3.11 Disaster
• Active role: Marketing Team Advisor - Social Media Campaign Advisor for the 10-year Memorial Commemorations of the Tohoku Disaster 3.11 (2011)

• Program development, student management, researcher & educator in communications, business and tourism studies for the English - Business - Tourism & Business departments