JOVELYN CONTIGA
Nagoya
Summary
- My career objectives are two-fold. It is my goal to deliver my duties to the fullest satisfaction of all members of the company, using my skills . Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the management.
- 2+ years of experience in providing customer and personal services at Shangri-La’s Mactan Resort and Spa
- Responsible to work in all environment and in group to handle hotel services
Overview
1
1
Certification
Work History
On-the-job training (Housekeeping, Kitchen and Pastry Department)
Kalfi Residences
- Cleaned bed rooms, comfort rooms and public area -Pre-wash and ironed clothes -Prepared and garnished foods -Baked bread and pastries -Set-up dining area
On-the-job training (waiter)
Shangri-La’s Mactan Resort and Spa
- Assist guests in menu determinations -Take food and beverage order -Provide delightful guest services for up to half of the hotel occupancy -Served dishes at tables according to order
Waiteress
Shangri-La’s Mactan Resort and Spa
- Station holder -In-charge of New Zealand Natural ice cream shop -Team player -Check Guest Satisfaction of staying in the hotel -Perform Upselling and Cross Selling
Customer Service Representative
Concentrix
- Handled Sprint part of T-mobile account -Resolves Customer concerns under General Services
Education
Associate of Science - Hotel And Restaurant Services
Banilad Center For Professional Development
Cebu City04.2017
Skills
- Professional work ethic
- Multi-tasking
- Excellent verbal communication skills
- Delighting guest service skills
- Good Leadership Abilities
- Attention to details
- Multitasking and Organization
- Fast Learner
- English Fluency
- Telephone Etiquette
- Active listening
Certification
- Food and Beverage Services NC II
- Bartending NC II
- Housekeeping NC II
- Cookery NC II
- Bread and Pastry Production NC II
- Front Office Services NC II
- On-the-job training Certificate from Shangri-La’s Mactan Resort and Spa
- Cebu Chamber Training Certificate
Academic Qualification
- Highschool Diploma
- Hotel and Restaurant Services graduate at Banilad Center for Professional Develolment
- Bearing of National Certificates
- Shangri-La Food Safety Management System (SFSMS)
- Delighted Guest Comments
- Gold Medalist on first year of college
- Graduated as a Silver Medalist
Personal Information
Date of Birth: 12/18/98
References
- Michael Las Piñas, Outlet Manager, Shangri-La’s Mactan Resort and Spa, +639280936126
- Richard Mahusay, Outlet Supervisor, Shangri-La’s Mactan Resort and Spa, +639164609211
- Jon Paul Noble, Outlet Supervisor, Shangri-La’s Mactan Resort and Spa, +639235016698
Hobbies and Interests
Watching movies and Reading
Timeline
On-the-job training (Housekeeping, Kitchen and Pastry Department)
Kalfi Residences
On-the-job training (waiter)
Shangri-La’s Mactan Resort and Spa
Waiteress
Shangri-La’s Mactan Resort and Spa
Customer Service Representative
Concentrix
Associate of Science - Hotel And Restaurant Services
Banilad Center For Professional Development
Similar Profiles
MEHMET KOCAKERIMMEHMET KOCAKERIM
Founder and Managing Member at Nehir Residences LLCFounder and Managing Member at Nehir Residences LLC
Oneida GonzalezOneida Gonzalez
HHA, CNA,MEDTECHS at The Residences At MiamiHHA, CNA,MEDTECHS at The Residences At Miami
Brenda ObodoechinaBrenda Obodoechina
Unregulated Care Provider at Chartwell Retirement ResidencesUnregulated Care Provider at Chartwell Retirement Residences
SUPAGARN TIPMANEESUPAGARN TIPMANEE
Assistant to General Manager (Intern) at Admire Tomorrow (Thailand) Co., Ltd.Assistant to General Manager (Intern) at Admire Tomorrow (Thailand) Co., Ltd.
MASARU NAITOMASARU NAITO
Nagoya City Hall Staff at Nagoya City MayerNagoya City Hall Staff at Nagoya City Mayer