My career objectives are two-fold. It is my goal to deliver my duties to the fullest satisfaction of all members of the company, using my skills . Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the management.
2+ years of experience in providing customer and personal services at Shangri-La’s Mactan Resort and Spa
Responsible to work in all environment and in group to handle hotel services
Overview
1
1
Certification
Work History
On-the-job training (Housekeeping, Kitchen and Pastry Department)
Kalfi Residences
Cleaned bed rooms, comfort rooms and public area
-Pre-wash and ironed clothes
-Prepared and garnished foods
-Baked bread and pastries
-Set-up dining area
On-the-job training (waiter)
Shangri-La’s Mactan Resort and Spa
Assist guests in menu determinations
-Take food and beverage order
-Provide delightful guest services for up to half of the hotel occupancy
-Served dishes at tables according to order
Waiteress
Shangri-La’s Mactan Resort and Spa
Station holder
-In-charge of New Zealand Natural ice cream shop
-Team player
-Check Guest Satisfaction of staying in the hotel
-Perform Upselling and Cross Selling
Customer Service Representative
Concentrix
Handled Sprint part of T-mobile account
-Resolves Customer concerns under General Services
Education
Associate of Science - Hotel And Restaurant Services
Banilad Center For Professional Development
Cebu City
04.2017
Skills
Professional work ethic
Multi-tasking
Excellent verbal communication skills
Delighting guest service skills
Good Leadership Abilities
Attention to details
Multitasking and Organization
Fast Learner
English Fluency
Telephone Etiquette
Active listening
Certification
Food and Beverage Services NC II
Bartending NC II
Housekeeping NC II
Cookery NC II
Bread and Pastry Production NC II
Front Office Services NC II
On-the-job training Certificate from Shangri-La’s Mactan Resort and Spa
Cebu Chamber Training Certificate
Academic Qualification
Highschool Diploma
Hotel and Restaurant Services graduate at Banilad Center for Professional Develolment
Bearing of National Certificates
Shangri-La Food Safety Management System (SFSMS)
Delighted Guest Comments
Gold Medalist on first year of college
Graduated as a Silver Medalist
Personal Information
Date of Birth: 12/18/98
References
Michael Las Piñas, Outlet Manager, Shangri-La’s Mactan Resort and Spa, +639280936126
Richard Mahusay, Outlet Supervisor, Shangri-La’s Mactan Resort and Spa, +639164609211
Jon Paul Noble, Outlet Supervisor, Shangri-La’s Mactan Resort and Spa, +639235016698
Hobbies and Interests
Watching movies and Reading
Timeline
On-the-job training (Housekeeping, Kitchen and Pastry Department)
Kalfi Residences
On-the-job training (waiter)
Shangri-La’s Mactan Resort and Spa
Waiteress
Shangri-La’s Mactan Resort and Spa
Customer Service Representative
Concentrix
Associate of Science - Hotel And Restaurant Services
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group