Microsoft Excel
Jovan Jovanovic
Sales Officer
Anstead
Summary
Adept in communication and negotiation, I significantly enhanced client satisfaction and retention at Panthera Finance. My expertise in Office Applications and assertive relationship-building led to streamlined processes and strong client relationships. Achievements include cultivating loyalty through exceptional service and implementing efficient training programs, driving team and operational excellence. My goal is to actively engage in an environment that fosters professional growth and allows me to contribute meaningfully to the company's success.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Sales Officer
TSA Group
02.2024 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about the Product and the service.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
Volunteer
Mater Cancer Care Centre
04.2014 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Banking and Finance Relationship Officer
Panthera Finance
04.2023 - 01.2024
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Senior Customer Relationship Officer
Panthera Finance
03.2022 - 04.2023
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Adept at Negotiation, effective communication and maintaining emotional intelligence in customer interactions.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
Head Cook
KFC
10.2020 - 03.2022
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Empathetic approach to resolving customers Disputes
- Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Modeling
Tamblyn Modeling Agency
11.2017 - 06.2019
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
Education
Certificate III - Business
Sarina Russo Apprenticeships
Brisbane City, Queensland, Australia02-2025
High School Diploma -
St Peter’s Lutheran College Springfield
Springfield Central, Queensland, Australia12-2020
Certificate III - Information Technology
St Peter’s Lutheran College Springfield
Springfield Central, Queensland, Australia12-2020
Skills
Communication
Assertiveness
Negotiation
Relationship building
Expertise in Office Applications
Client retention strategies
Stress tolerance
Inter-department collaboration
Training programs
Software
Microsoft Word
Microsoft PowerPoint
Asana
Microsoft Teams
Salesforce
Timeline
Sales Officer
TSA Group
02.2024 - Current
Banking and Finance Relationship Officer
Panthera Finance
04.2023 - 01.2024
Senior Customer Relationship Officer
Panthera Finance
03.2022 - 04.2023
Head Cook
KFC
10.2020 - 03.2022
Modeling
Tamblyn Modeling Agency
11.2017 - 06.2019
Volunteer
Mater Cancer Care Centre
04.2014 - Current
Certificate III - Business
Sarina Russo Apprenticeships
High School Diploma -
St Peter’s Lutheran College Springfield
Certificate III - Information Technology
St Peter’s Lutheran College Springfield
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