Music
Joshua Helton
AAFES Manager
Ginowan-shi,Okinawa
Summary
Highly computer proficient, a fast learner who Maintains a positive attitude and works hard to build team relationships. Organized, self-directed individual who identifies and resolves issues efficiently. Currently pursuing a company where to employ my knowledge. Dependable and punctual. Constructive team member bringing physical strength, superior work ethic, and dedication to teamwork. Use both manual and heavy equipment methods to complete tasks. Eager to offer talents to a new company. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
6
6
Certificates
Work History
AAFES Manager
AAFES Food Court
Courtny, Okinawa
03.2020 - Current
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Helped store management meet standards of service and quality in daily operations.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Controlled food costs and managed inventory.
- Cut spending through effective inventory management and supply sourcing.
- Monitored food preparation, production and plating for quality control.
Independent Sales Representative
Camp Foster
Okinawa, JP
03.2016 - 03.2020
- Hours per Week: 60< - Pay $40,000 per Year - Supervisor: Jeff Bradshaw (080) 3223-5175,
- Prospecting strategic locations in high traffic areas.
- Individual and group presentations informing potential customers of their benefits.
- Handling special orders directly from the manufacturer, communicating oconus to conus tasks with our New York home office to ensure proper and timely handling of each order.
- Followed up with customers to verify completion and customer satisfaction.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Manager/Sale Representative
B.C Used Cars
Okinawa, Japan, JP
05.2012 - 03.2016
- Hours per Week: 45< - Pay $28,800 Per year - Supervisor: Akira Agena (090) 1085-7910,
- Maintain standards of performance of the sales team through effective coaching and performance management.
- Work directly with our employees and customers to develop relationships and help bridge disconnects in the sales process.
- Work with the General Manager to forecast monthly sales and expenses.
- Build rapport with customers to build a base of referrals to establish customer network.
- Forecasting and establishing monthly and annual performance goals and objectives.
- Evaluated report data to proactively adjust and enhance operations
Customer Support
Military Auto Source
Okinawa, Japan, JP
04.2011 - 01.2012
- Hours Per Week: 40< - $21,600 Per Year - Supervisor: Scott Zimberman (090) 3120-1875,
- Responsible for resolving all problems while ensuring delivery of excellent customer service through fast and accurate order processing.
- Nurture relationships with clients, supervisors, coworkers,and other business professionals.
- Responded to customers and salesman requests.
- Managed high-volume incoming service orders, up to 100 daily, incorporating it into the computer to expedite delivery.
Military Police Officer
U.S. Marine Corps
Okinawa, JP
09.2007 - 10.2010
- Hours per Week: 70 - Pay $30,000 per Year - Supervisor: Joseph Starzy (090) 1365-1448,
- Supervised over $100,000,000 worth of government buildings and equipment.
- Armory NCO; Controlled and logged all gear signed in and out of armory.
- Update and maintained all orders and procedures for armory.
- Organized and recorded facts to prepare incident reports.
- Participated in Anti-terrorist prevention policies and practical application.
Education
Bachelor of General Studies -
03.2020 - Current
Associate Degree in Computer Science -
03.2020 - 06.2022
High School Diploma -
08.2002 - 06.2006
Skills
Customer satisfactionExcellent customer serviceGovernmentHome officePoliciesSupervisorAdaptabilityOrganizational skillsIntegrity
Logistics
Process optimization
Recordkeeping strengths
Stock management
Hardware and software installation
System monitoring
Data entry
Certification
CBRN Response Operations and Awareness
Interests
Software Development
Streaming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
RMA/ROMA
01-2023
SERV Safe
04-2020
University of Maryland - Bachelor of General Studies,
03.2020 - Current
University of Maryland - Associate Degree in Computer Science ,
03.2020 - 06.2022
AAFES Manager - AAFES Food Court
03.2020 - Current
Independent Sales Representative - Camp Foster
03.2016 - 03.2020
Manager/Sale Representative - B.C Used Cars
05.2012 - 03.2016
Customer Support - Military Auto Source
04.2011 - 01.2012
CBRN Response Operations and Awareness
05-2009
Injury Prevention
07-2008
Military Police Training
09-2007
Military Police Officer - U.S. Marine Corps
09.2007 - 10.2010
National Incident Management System
06-2007
Sevier County High School - High School Diploma,
08.2002 - 06.2006