Joseph Fiala
Austin
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Great at troubleshooting problems and the ability to transform and adapt to a changing environment. Excellent communication skills and the ability to cultivate and maintain positive relationships and exceed expectations.
Overview
10
10
years of professional experience
Work History
Resident Services Specialist
First Service Residential
10.2024 - Current
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Established open lines of communication between diverse groups of residents, promoting understanding and respect among neighbors.
- Served as a liaison between property management teams and on-site maintenance crews, improving overall collaboration efforts.
Model
Unite Unite
11.2018 - Current
- Helped sell diverse products by showcasing items with well-groomed and attractive appearance.
- Handled numerous commercial modeling jobs, including magazines, catalogs, and print ads.
- Walked runway shows and followed designer's exact requirements.
Boutique Coffee Specialist
Auberge Resorts
10.2020 - 03.2021
- Overlooked machine operations and coffee stock
- Steered customers toward specials with suggestions and well versed coffee knowledge
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas.
- Promoted sales through attractive product arrangements in display cases.
Banquet Captain
Hotel Ella
03.2015 - 11.2019
- Planned and executed detail oriented banquets for both business and personal events
- Improved banquet operations by recommending new standards and coordinating implementation.
- Adapted to the needs of the client at a moments notice
Education
H.S. Diploma -
Cedar Park High School
Cedar Park, TX06.2013
Associates - Music Business Production
Austin Community College
Austin, TX06.2016
Certificate - UX/UI Web Design
University of Texas
Austin02-2023
Skills
- Excellent communication with peers and clients
- Dispute resolution
- Conflict de-escalation
- Analytical thinking
- Conflict de-escalation
- Microsoft office
- Product promotion
- Brand image management and curation
- Design layout management
Timeline
Resident Services Specialist
First Service Residential
10.2024 - Current
Boutique Coffee Specialist
Auberge Resorts
10.2020 - 03.2021
Model
Unite Unite
11.2018 - Current
Banquet Captain
Hotel Ella
03.2015 - 11.2019
Associates - Music Business Production
Austin Community College
H.S. Diploma -
Cedar Park High School
Certificate - UX/UI Web Design
University of Texas
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