Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Jose Roman

Lakeland

Summary

Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Fluent in Spanish.

Overview

10
10
years of professional experience

Work History

Human Resources Specialist (42A)

US Army
08.2016 - Current
  • Maximized team knowledge and productivity by effectively training, monitoring and directing Soldiers in application of best practices and regulatory protocols.
  • Handled administrative requirements smoothly and efficiently, including maintaining records and submitting reports in a timely manner.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.

Level 1 Technical Support Specialist

Americable
10.2023 - 04.2024
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Operations Assistant

International Organization For Migration, IOM
09.2022 - 06.2023
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring beneficiary satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

Passport Support Associate

CGI Kelly Services
07.2019 - 03.2020
  • Confirmed information from licenses questioning details with applicants.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Carried out day-day-day duties accurately and efficiently.
  • Sent and Received mail.
  • Compiled data and reviewed information for accuracy prior to input.

Food Service Team Member

Army And Air Force Exchange Service
09.2014 - 06.2016
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Limited portion sizes and used garnishes to control food costs.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Education

Bachelor Of Arts - Cyber Security

University of Phoenix
Tempe, AZ
06.2025

High School Diploma -

Stephen F Austin High School
El Paso, TX
07.2016

Skills

  • Training development
  • Excel, Word, Powerpoint
  • Administrative support
  • Communication
  • Attention to detail
  • Data analysis
  • Online security
  • Problem-Solving
  • Data Entry
  • Network Security Management
  • Network protocols
  • Physical Security

Professional References

Marquise Thomas

(706) 306-4344


Wesley Jones

(808) 365-2851


Arturo Miranda

(915) 202-1631

Timeline

Level 1 Technical Support Specialist

Americable
10.2023 - 04.2024

Operations Assistant

International Organization For Migration, IOM
09.2022 - 06.2023

Passport Support Associate

CGI Kelly Services
07.2019 - 03.2020

Human Resources Specialist (42A)

US Army
08.2016 - Current

Food Service Team Member

Army And Air Force Exchange Service
09.2014 - 06.2016

Bachelor Of Arts - Cyber Security

University of Phoenix

High School Diploma -

Stephen F Austin High School

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Jose Roman