Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Alexander Rios Molina

FPO

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Overview

5
5
years of professional experience

Work History

Microfinance Advisor and Analyst, Cashier

Cofincafe Financial Cooperative
02.2021 - 03.2023
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Bank of Bogota
02.2019 - 08.2020
  • Built rapport with clientele by engaging in friendly conversation while processing transactions.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Maintained a well-stocked and organized cashier area for optimal productivity.
  • Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Administrative Assistant

Orthoplan S.A.S
08.2018 - 02.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Developed strategies to streamline and improve office procedures.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Financial Administrator - Financial Management

University of Quindío
Armenia, Quindío, Colombia
08.2022

High School Diploma -

Educational Institution Academic
Cartago, Valle, Colombia
07.2008

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Data Interpretation
  • Client Engagement
  • Analytical Thinking
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Cash Drawer Balancing
  • Honest and Dependable
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Cash handling expertise
  • Service Minded

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Microfinance Advisor and Analyst, Cashier

Cofincafe Financial Cooperative
02.2021 - 03.2023

Cashier

Bank of Bogota
02.2019 - 08.2020

Administrative Assistant

Orthoplan S.A.S
08.2018 - 02.2019

Financial Administrator - Financial Management

University of Quindío

High School Diploma -

Educational Institution Academic

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John Alexander Rios Molina