Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
JOCILLE RODRIGO CASINAS

JOCILLE RODRIGO CASINAS

Nagoya,23

Summary

Experienced with providing comprehensive care and support to elderly individuals. Utilizes effective communication and organizational skills to manage daily activities and personal care routines. Knowledge of fostering compassionate and safe environment, ensuring well-being and dignity of clients.

Seeking for enjoyable work position to make a positive contribution and to be able to work in a dynamic company which will enable me to share my knowledge and expertise to the field I will be working in to.

Overview

18
18
years of professional experience

Work History

Elderly Caregiver

Lamore Kibogaoka RakuRaku Co., Ltd.
04.2024 - Current
  • Provided compassionate personal care, assisting with daily living activities and ensuring comfort for clients.
  • Monitored health conditions, documenting vital signs and reporting changes to healthcare professionals.
  • Developed engaging activities tailored to individual interests, promoting mental stimulation and social interaction.
  • Offered companionship and kindness to elderly patients.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Maintained clean, safe, and well-organized patient environment.

Account Representative

GC Services International, LLC – Philippine
01.2023 - 08.2023
  • Managed client accounts to ensure satisfaction and retention
  • Analyzed customer feedback to identify areas for service improvement
  • Collaborated with cross-functional teams to streamline account processes
  • Developed and maintained strong relationships with key clients
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.

Operations Technical Support Rep.

TELUS International Philippines, Inc.
01.2022 - 11.2022
  • Troubleshoot email issues, offering services to the customers.
  • Provided technical support for diverse customer inquiries, enhancing user experience and satisfaction.
  • Resolved complex issues using advanced troubleshooting techniques, improving overall service reliability.
  • Resolved technical issues efficiently through remote troubleshooting and customer communication
  • Documented customer interactions and resolutions in ticketing system accurately for future reference

CUSTOMER SERVICE REP. (CSR)

Transcom Worldwide (Philippines), Inc.
02.2020 - 12.2020
  • Troubleshoot internet, phone and cable services. Checking bills and offering products.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided product information and assisted customers with order placements and issues.

TECHNICAL SERVICE REP. (TSR)

CONVERGYS BACOLOD
03.2015 - 09.2019
  • Troubleshoot internet and cable services.
  • Resolved technical issues for customers, enhancing satisfaction and loyalty.
  • Provided product knowledge support to team members, improving overall service quality.
  • Analyzed customer feedback to identify recurring issues and recommended solutions.
  • Coordinated with engineering teams to escalate unresolved technical problems efficiently.

CUSTOMER SERVICE REP. (CSR)

PANASIATIC SOLUTIONS INC.
06.2013 - 02.2015
  • Activation, reactivation, redemption, buy airtime, phone number change, deactivation, enrolling in auto payment, troubleshooting, replacement, general questions, etc.
  • Maintained high standards of service quality to ensure customer satisfaction.
  • Trained new team members on processes, systems, and best practices for customer engagement.
  • Collaborated with cross-functional teams to enhance service delivery and resolve complex concerns.

CASHIER AND PHARMACY ASSISTANT

WATSON’S PERSONAL CARE STORE
11.2010 - 04.2011
  • Open counter areas, cleaning counter, preparing cash funds, sorting magazines, filling station products, greeting guests, assisting guest needs, handling payments, etc.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained organized cash register and ensured compliance with cash handling procedures.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Implemented promotional displays to increase sales of featured products during peak seasons.

CASHIER, BARTENDER AND DINING CREW

BIGBY’S CAFÉ AND RESTAURANT
10.2009 - 09.2010
  • Making coffee, shakes and juices, cleaning station, floors, ceilings and toilet, washing cups and utensils for the station, ordering materials and goods needed, handling customers payment, attending guests order, promoting bigger items, handling phone calls for orders and reservation, etc.
  • Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
  • Maintained clean and organized checkout areas to enhance customer experience and operational flow.
  • Assisted customers with product inquiries, providing exceptional service to ensure satisfaction.

CASHIER AND DINING CREW

GREENWICH WINGOLD CORP.
01.2009 - 06.2009
  • Handling cash, greeting guests, cleaning counter and dining station, promoting bigger items, taking order, etc.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers and balanced registers at shift end.
  • Assisted customers with inquiries, ensuring exceptional service quality.
  • Welcomed customers and helped determine their needs.

SERVICE CREW (SMART/COUNTER)

JOLLIBEE NEO FOODS CORP.
07.2007 - 12.2007
  • Booking and reservation of bulk orders and ordering materials needed, assisting counter staff, handling cash payments, etc.
  • Processed customer transactions efficiently, ensuring accurate cash handling and change management.
  • Maintained cleanliness and organization of work area to enhance customer experience and safety.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Professionally answered telephones and responded to customer inquiries.
  • Recommended products that met customer needs, emphasizing quality and usefulness.

Education

NC II CAREGIVING - Caregiver

BACLOD STREET KIDS FEEDING, TRAINING AND LIVELIHOOD ROGRAM INC.
Mandalagan St. Bacolod City
07.2019

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

UNIVERSITY OF ST. LA SALLE
La Salle Avenue, Bacolod City
01.2007

HIGH SCHOOL DIPLOMA -

SUM-AG NATIONAL HIGH SCHOOL
Sum-ag Bacolod City
01.2003

SUM-AG ELEMENTARY SCHOOL
Sum-ag Bacolod City
01.1999

Skills

  • Customer service proficiency
  • Facilitation of personal hygiene care
  • Patient-centered care
  • Dementia patient support
  • Effective relationship management
  • Effective time management
  • Fundamental housekeeping
  • Sanitation and organization duties
  • Emotional assistance
  • Assistance with daily activities
  • Client support
  • Compassionate patient assistance
  • Safety protocols knowledge

References

Mrs. Yoshiko Kadono 

Facility Director

Lamore Kibougaoka 

TEL: 052-721-0255


Mr. Dave Hinojales

Team Supervisor

Telus Philippines Inc.

Pasay Manila Philippines

Mobile No. +639202073185


Timeline

Elderly Caregiver

Lamore Kibogaoka RakuRaku Co., Ltd.
04.2024 - Current

Account Representative

GC Services International, LLC – Philippine
01.2023 - 08.2023

Operations Technical Support Rep.

TELUS International Philippines, Inc.
01.2022 - 11.2022

CUSTOMER SERVICE REP. (CSR)

Transcom Worldwide (Philippines), Inc.
02.2020 - 12.2020

TECHNICAL SERVICE REP. (TSR)

CONVERGYS BACOLOD
03.2015 - 09.2019

CUSTOMER SERVICE REP. (CSR)

PANASIATIC SOLUTIONS INC.
06.2013 - 02.2015

CASHIER AND PHARMACY ASSISTANT

WATSON’S PERSONAL CARE STORE
11.2010 - 04.2011

CASHIER, BARTENDER AND DINING CREW

BIGBY’S CAFÉ AND RESTAURANT
10.2009 - 09.2010

CASHIER AND DINING CREW

GREENWICH WINGOLD CORP.
01.2009 - 06.2009

SERVICE CREW (SMART/COUNTER)

JOLLIBEE NEO FOODS CORP.
07.2007 - 12.2007

NC II CAREGIVING - Caregiver

BACLOD STREET KIDS FEEDING, TRAINING AND LIVELIHOOD ROGRAM INC.

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

UNIVERSITY OF ST. LA SALLE

HIGH SCHOOL DIPLOMA -

SUM-AG NATIONAL HIGH SCHOOL

SUM-AG ELEMENTARY SCHOOL

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