Jocelyn Caburian
Oak Harbor,WA
Summary
Detail-oriented professional with extensive experience in customer service. Proven ability to collaborate with teams to solve problems and enhance operational efficiency, ensuring a high level of customer satisfaction. Dynamic Club Operation Assistant with a strong track record in managing multiple tasks effectively. Recognized for exceptional customer service and team collaboration, consistently achieving operational goals through proactive problem-solving and attention to detail. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Club Operation Assistant
Morale Welfare & Recreation
FPO , AP
10.2023 - Current
- Assisted with set up for social events and food deliveries.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Offered reception coverage to relieve staff during absences or breaks.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Managed cash register and processed transactions with accuracy and integrity.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Snack Bar Operator
Morale Welfare & Recreation
FPO , AP
04.2014 - 10.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Las Pinas High
Philippines03-1989
Skills
- Mail distribution
- Attention to detail
- Calendar management
- Fast learner
- Call reception
- Multitasking and organization
- Problem-solving
- Schedule coordination
- Decision-making
Accomplishments
- Employee of the Quarter
Certification
- MWR Food and Beverage Food Safety Manager certification
- Effective cash handling
- Adult and pediatric first aid, CPR, and AED
- Cyber awareness challenge 2026
- Driver's license
References
References available upon request.
Timeline
Club Operation Assistant
Morale Welfare & Recreation
10.2023 - Current
Snack Bar Operator
Morale Welfare & Recreation
04.2014 - 10.2023
High School Diploma -
Las Pinas High