Summary
Overview
Work History
Education
Skills
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Accomplishments
Custom
Timeline
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Jo Gay

Bristol

Summary

Accomplished professional with extensive expertise in business administration and project budgeting. Demonstrates strong IT proficiency, ensuring seamless operations. Proven track record in contract management, coupled with exceptional skills in customer relations. Experienced in people management and customer service, with a focus on enhancing organisational efficiency.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

35
35
years of professional experience

Work History

Director

Urbane Sojourners Limited
Bristol, England
12.2024 - Current
  • Optimised resource allocation to maximise productivity.
  • Enhanced productivity through innovative management techniques.
  • Drove process improvements, optimised workflow efficiency.
  • Initiated business development activities, expanded client base.
  • Managed negotiations with clients to secure profitable contracts.
  • Negotiated key partnerships, strengthening business network.

Assistant Centre Manager

Pure Offices
Bristol, England
01.2020 - 11.2024
  • Company Overview: (serviced offices)
  • Contract management of 100+ tenants to deliver professionalism.
  • IT troubleshooting.
  • Ensured compliance with health and safety regulations creating safer workplace.
  • Built strong relationships with local businesses resulting in beneficial partnerships.
  • Coordinated events to improve community engagement.
  • Oversaw all administrative tasks for efficient centre management.
  • Trained staff.
  • Handled complaints to provide outstanding customer service.
  • Upheld compliance with health and safety regulations.

Commercial/Centre Manager

Hollywood Estate
Bristol, England
01.2014 - 01.2020
  • Company Overview: (serviced offices)
  • Contract management.
  • Liaising with local council regarding Business Rates.
  • Licence Agreement renewals.
  • Facilities management.
  • Statutory compliance.
  • Oversaw all administrative tasks for efficient centre management.
  • Handled budgeting responsibilities to ensure financial sustainability of the centre.
  • Increased customer satisfaction by resolving complaints promptly and professionally.
  • Formulated financial statements to examine revenue.
  • Maintained strong working relationships with colleagues and senior management.
  • Set and managed budgets, controlling expenditure and keeping efficient use of resources.
  • Developed recreational programmes and events, managing logistics and allocating facility resources.

Administrator/Bursar

Tickenham Primary School
Bristol, England
01.2007 - 01.2014
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Diary management.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Production of budget reports, attendance data, collation and submission of statistical returns for Local Authority.
  • Clerk to Governor.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.

Secretary/PA

HBOS Clevedon
Bristol, England
01.2001 - 01.2007
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Enhanced company communication with accurate minute-taking during meetings.
  • Maintained confidential records, safeguarding sensitive corporate information.
  • Coordinated events that resulted in positive company exposure.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Operated multi-line phone systems, handling high volume of calls daily.

PA

Arthur Andersen Chartered Accountants
Bristol
01.1997 - 01.2001

PA

Arthur Andersen Chartered Accountants
London, England
01.1993 - 01.1997

Mailroom, secretary

Arthur Andersen Chartered Accountants
Bristol, England
01.1991 - 01.1993

Sales Assistant

Dash
Clifton
03.1991 - 04.1991

Office Junior

Sharples & Co Solicitors
Bristol, England
01.1990 - 01.1991

Education

RSA I and RSA II typing - Secretarial

Sight and Sound College
Bristol
1990 - 1990

Certificate of School Business Management (CSBM) - Business Management

National College for Leadership
Bath
2013 - 2013

Management Fundamentals - Business Management

University of Oxford
Online course
01.2024 - 03.2024

Skills

  • Technical proficiency
  • Customer relations
  • Business administration
  • Project budgeting
  • Contract management
  • Interpersonal rapport
  • IT Proficiency
  • Business operations understanding
  • Excellent communication
  • Health and Safety Compliance
  • Invoice processing
  • Microsoft Office
  • Excel proficiency

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Accomplishments

  • Pure Offices – 3 weeks after joining Pure Offices, the covid pandemic affected our occupancy significantly. By customer connection, advertising and networking I helped bring occupancy back to a high level within a year.
  • Centre Manager cover 2 days per week.
  • Establishing client relationships and confidentiality to deliver professionalism.
  • Maintaining Health & Safety/Statutory requirements to a high standard.
  • Chadwick Business Centres – Commercial Centre Manager for a struggling serviced office centre and played an integral part in turning it into the most profitable among the portfolios.
  • Tickenham Primary School – Worked with the senior leadership team on a £100,000 project to extend the school building within budget.
  • Liaising with The Local Authority, building contractors and Governors to ensure smooth management of the project.
  • Ensured the day-to-day school activities could continue safely with minimal disruption.
  • Management of Regulation Compliance – Ensured contractors complied with timely testing of intruder alarm, fire extinguishers, PAT testing, legionella and boiler inspections and maintained annual contracts.
  • Managed the school accounts, ensuring expenditure and income correctly recorded, accurate reports maintained and produced to ensure annual audits to be signed off successfully.

Custom

  • For four years I was a New People’s Pastor with my husband at Enjoy Church in Portishead, a community group co-leader, a member of the lady’s ministry and an ad-hoc helper with local events aimed at families on lower income.
  • I enjoy cooking, walking, visiting charity shops, camping, entertaining, socialising, travel and writing light-hearted poetry.
  • I’m a wife to a sport-loving ex-policeman, mum to three strong, fun-loving and hard-working grown-up children and step-Nana to two boys who are bursting with energy.

Timeline

Director

Urbane Sojourners Limited
12.2024 - Current

Management Fundamentals - Business Management

University of Oxford
01.2024 - 03.2024

Assistant Centre Manager

Pure Offices
01.2020 - 11.2024

Commercial/Centre Manager

Hollywood Estate
01.2014 - 01.2020

Administrator/Bursar

Tickenham Primary School
01.2007 - 01.2014

Secretary/PA

HBOS Clevedon
01.2001 - 01.2007

PA

Arthur Andersen Chartered Accountants
01.1997 - 01.2001

PA

Arthur Andersen Chartered Accountants
01.1993 - 01.1997

Sales Assistant

Dash
03.1991 - 04.1991

Mailroom, secretary

Arthur Andersen Chartered Accountants
01.1991 - 01.1993

Office Junior

Sharples & Co Solicitors
01.1990 - 01.1991

RSA I and RSA II typing - Secretarial

Sight and Sound College
1990 - 1990

Certificate of School Business Management (CSBM) - Business Management

National College for Leadership
2013 - 2013
Jo Gay