Jing Cao

Customer service call center

• The main job is customer call center. Hearing from our customer what they want to do and give the advice. I have launched an outsourced call center in Dalian China.
• Revise the order details if customer need.
• Join a meeting with overseas sales or technical in charge person to discus the details of our business and how to make a bigger marketing in Japan.

• This is a dispatch work. as a temporary employee working in CTC. main work is management the Infrastructure work outsourced from CTC to Transcosmos Information Creative Japan.
• report to CTC and end user every week inform them work details.

• In charge of termination work
  After receiving a termination order from the customer, confirm the network construction status and coordinate the termination schedule with the end user. Once the schedule is finalized, we submit the work request to our in-house on-site engineer.
• Person in charge at the internal system introduction.
  Once introducing a new internal system, first to attending the training on how to use it. and then share with my collages. If need to revise also feedback system engineer to fix it.

• Working as a PM for Network construction and termination. first hearing the customer needs and request our engineer build the network. follow the PJ till it finished.
• Migration work

Once the global backbone network need the port migration work. We wil hold a notice meeting with the target Local corporation let them know the details and follow it till it finished.

• Assisted customers in Dell PC issues and explained solutions to fix the issues.
• arrange send back maintenance or give the advice to fix issues.
• support the PC set up and software installation, like Microsoft Office and Windows included software.