Jiajie Zhan

ServiceNow Technical Consultant

Yokomaha

Summary

I possess a strong self-driven learning ability, supported by excellent research and analytical skills. I prefer independently completing tasks over frequent interactions or asking questions, and I place high importance on efficient communication. With strong logical thinking and decision-making abilities, I can quickly determine the best course of action. I have a passion for exploring various IT technologies and tools, not just for work but as a personal interest. Additionally, I am adept at utilizing AI tools to maximize both work and learning efficiency.

Overview

years of professional experience

years of post-secondary education

Work History

System Engineer, ServiceNow Technical Consultant

E-Business Co., Ltd.,

06.2014 - Current

I have built strong client trust through my extensive experience in long-term projects, leveraging my technical expertise and continuous improvement. This allowed me to expand from an individual contributor to leading a multi-person team.
As a sub-leader, I provide effective technical support and mentorship to team members, ensuring high efficiency and a positive work environment.
Since 2023, I have excelled in ServiceNow development, quickly mastering the platform and earning high client praise. Within a year, I became a sub-leader, supporting a team of 8+ members, reviewing deliverables, and ensuring development quality.

Education

Bachelor of Arts - Japanese

Central China Normal University

Wuhan, China

05.2007 - 06.2011

Skills

ServiceNow Certified System Administrator Certification

Yearsinjapan

Personal Information

Date of Birth: 07 January 1988
Gender: Mail
Nationality: Chinese
Marital Status: Married

Resumeupdateddate

10/2024

Languages

Chinese (Mandarin)

Native language

Japanese

Proficient

English

Upper intermediate

Timeline