JESSICA ARBUTHNOT

Work History

PARALEGAL/ADMINISTRATIVE ASSISTANT

City Attorney's Office

Wilmington, NC

02.2012 - 07.2017

Provided support to City Attorney and Assistant City Attorneys as real estate paralegal.
Assisted with management and coordination of large scale property acquisition projects ranging from 10-40 properties.
Assisted in organizing and managing all office files and law library.
Assisted with legal research.
Worked closely with diverse group of employees across multiple City and County Departments.
Conducted and managed real estate closings for large scale acquisition projects.
Completed title searches to be used in acquisition of easements and properties.
Set up and organize case files for acquisition and litigation;
Scheduled and participated in interviews for employment hearings.
Reviewed and conducted interviews with panel for potential employees.
Scheduled and maintained correspondence with citizens, attorneys, and City and County staff members.
Tracked multi-part projects using spreadsheets in Excel.
Microsoft Office programs (Word, PowerPoint, Excel, and Outlook);
Complied with all rules and regulations regarding attorney-client privilege.
Prepared legal briefs, motions and pleadings.
Assisted counsel in preparing answers, providing documentation and information for discovery request.
Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
Trained 2 employees in best practices and protocols to realize maximum productivity.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Executed record filing system to improve document organization and management.
Managed accounts and client records of clients, observing confidentiality and extreme discretion.
Tracked and processed easement documents in accordance with policies and applicable laws.
Reviewed and interpreted site plans and maps with City Surveyor.
Organized contracts and closing documents for rentals and purchases.
Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
Developed project management processes to improve communication between departments.
Researched state statutes, decisions, legal articles, codes and documents.
Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.

RESTAURANT SERVER/FUNDRAISING EVEN COORDINATOR

BD's Mongolian Grill

Lexington, KY

02.2012 - 07.2017

Promoted Guest Grilling program through marketing, correspondence, and social media.
Provided aid and correspondence to 8 Non-profits in relation to Guest Grilling program.
Tracked funds raised for Guest Grilling Program using Excel.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept receipts accurate through correct billing, payment processing and cash management practices.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Elevated customer satisfaction through follow up and enthusiastic customer service.

OFFICE ADMINISTRATOR/PARALEGAL

Taylor Law Group

Lexington, KY

04.2011 - 07.2011

Input billing using Tabs program.
Delivered clerical support by handling range of routine and special requirements.
Supported office manager with proactive correspondence management, document coordination and customer relations.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scanned documents and saved in database to keep records of essential organizational information.
Completed data entry tasks with accuracy and efficiency.

PHARMACY TECHNICIAN

Kroger Pharmacy

Lexington, KY

08.2006 - 06.2010

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Entered and processed patients' prescriptions into internal system.
Collected co-payments or full payments from customers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Complied with all HIPPA requirements and patient confidentiality.

Summary

Overview

Work History

PARALEGAL/ADMINISTRATIVE ASSISTANT

RESTAURANT SERVER/FUNDRAISING EVEN COORDINATOR

OFFICE ADMINISTRATOR/PARALEGAL

PHARMACY TECHNICIAN

Education

ASSOCIATES DEGREE - PARALEGAL STUDIES

Skills

Work Availability

Timeline

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