JESSE JICI TIAN
Tokyo
Summary
Entrepreneurial and results-driven professional with a proven track record in sales, team management, and client development. Experienced in lead generation, candidate screening, and managing high-performing teams. Passionate about building strong relationships and driving business growth through people-focused strategies.
Overview
4
4
years of professional experience
Work History
Owner/Operator
Student Works Management Program
Burlington, Ontario
10.2019 - 01.2024
- Operated a regional painting franchise while leading a team through seasonal marketing, recruitment, and project delivery cycles.
- Hired, trained, and managed 5–10 staff annually, focusing on performance development and long-term team retention (zero turnover in 2023).
- Generated consistent six-figure revenue annually through proactive outreach, client meetings, and proposal-based sales.
- Built long-term client relationships through attentive communication and fast issue resolution, resulting in strong repeat and referral business.
- Coordinated all project logistics, balancing customer satisfaction with operational deadlines and budgets.
- Developed structured systems for screening, hiring, and onboarding
Sales and Marketing Specialist
Raiju Digital
Toronto, Ontario (Remote)
05.2021 - 09.2021
- Took on a remote internship during a pause in business operations caused by the pandemic, in order to improve digital sales and client acquisition skills.
- Executed lead generation campaigns using social media and automation tools.
- Built partnerships with white-label agencies to expand service reach.
- Gained hands-on experience with CRM tools and remote client management.
Sales and Marketing Manager
Fenn's Painting
London, Ontario
10.2020 - 05.2021
- Supported sales and project coordination at a local painting company during the off-season of my own franchise.
- Assisted with client outreach, quote preparation, and job scheduling.
- Gained insights into team dynamics from a different management perspective.
Education
BA - Honours - International Relations
University of Western Ontario
London, Ontario, Canada05.2023
Skills
Technical:
- Microsoft Excel
- CRM Software
- Sales & Marketing
- Lead Generation
- Client Relationship Management
- Communication
- Team Leadership
- Time Management
- Adaptability
- Microsoft Excel
- CRM Software
- Team Management Software
Business:
- Sales & Marketing
- Lead Generation
- Client Relationship Management
Soft:
- Communication
- Team Leadership
- Time Management
- Adaptability
- Recruiting and hiring
LANGUAGES
English - Native speaker
Chinese - Mandarin - Native speaker
Japanese - Beginner/Intermediate
Timeline
Sales and Marketing Specialist
Raiju Digital
05.2021 - 09.2021
Sales and Marketing Manager
Fenn's Painting
10.2020 - 05.2021
Owner/Operator
Student Works Management Program
10.2019 - 01.2024
BA - Honours - International Relations
University of Western Ontario