Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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Jennifer Billing

Jennifer Billing

Stafford,Staffordshire

Summary

Professional project and people management specialist with experience working with teams to accomplish short- and long-term project goals. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work history

EU Central Flow Manager

Amazon
Rugeley, Staffordshire
07.2020 - Current
  • Streamlined processes to improve and optimise Fulfillment Center (FC) operations.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful team.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Designed and implemented training to further develop staff based on business goals.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Continuously monitor performance of FCs that are attributable to Central Flow and take corrective steps whenever required to optimize outbound productivity performance and Customer Experience

Outbound Process Specialist

Amazon
Rugeley, Staffordshire
04.2018 - 07.2020
  • Documented process flows and implemented requirements for functional improvements.
  • Conducted interviews with key business users to collect information on processes and user requirements.
  • Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
  • Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
  • Led cross-functional teams in analysing technological changes to understand operational impact.
  • Conducted training classes, held personal meetings and led special workshops to improve employee performance.
  • Produced written documentation,and visual presentations to report data to influence key stakeholders.
  • Supported implementation of proposed plans by following best practices in change management.

Education

MSc - Computer Science

University of Bath
Bath
01.2020 - 10.2022

Master of Science - Earth Science

University of Manchester MEarthSci
Manchester
09.2013 - 07.2018

A-Levels - Maths, Chemistry, Physcis, IT

Moreton Hall School
Weston Rhyn
09.2011 - 06.2013

GCSEs - 12 GCSE's (A* -B grade incl. English and Maths)

Moreton Hall School
Weston Rhyn
09.2010 - 06.2011

Skills

  • Financial risk analysis
  • Logistical planning
  • Strategic planning
  • Operational support
  • Department management
  • Warehouse Logistics
  • Continuous Improvement
  • Documentation
  • Cost reduction
  • Python, SQL
  • Performance maximization

Interests

Additional Personal Skills and Interests , I play the violin, piano, guitar, bass guitar, and drums and have a strong love of music. I played on the Woman's Cricket Team at the University of Manchester, building on my time playing Women's Cricket in Saudi Arabia Having started Karate while also living in Saudi Arabia, I have recently returned to this sport.

Languages

English
Native

Timeline

EU Central Flow Manager

Amazon
07.2020 - Current

MSc - Computer Science

University of Bath
01.2020 - 10.2022

Outbound Process Specialist

Amazon
04.2018 - 07.2020

Master of Science - Earth Science

University of Manchester MEarthSci
09.2013 - 07.2018

A-Levels - Maths, Chemistry, Physcis, IT

Moreton Hall School
09.2011 - 06.2013

GCSEs - 12 GCSE's (A* -B grade incl. English and Maths)

Moreton Hall School
09.2010 - 06.2011

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Jennifer Billing