Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENESA TOOLEY

Mangilao

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Familia Ambassador

Bank of Guam
04.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities and counterfeit currency by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Trained new employees on proper procedures for handling sensitive materials, ensuring consistency in operations across the team.
  • Maintained accurate records of all stored valuables for seamless auditing processes.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored and verified suspicious activity on customer accounts.

Childcare Provider

Precious Ones Child Center
03.2023 - 03.2023
  • Providing a healthy, safe, and welcoming environment for children in the center
  • Developed communication skills to work better as a team amongst other peers
  • Ability to multitask.

Americorps Member

Sanctuary
08.2015 - 07.2016
  • Strengthened communication skills through regular interactions with others
  • Worked effectively in fast-paced environments
  • Worked flexible hours across night, weekend, and holiday shifts
  • Completed general labor tasks such as loading and unloading materials and cleaning up job sites
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively
  • Excellent communication skills, both verbal and written
  • Cultivated interpersonal skills by building positive relationships with others
  • Identified issues, analyzed information, and provided solutions to problems
  • Volunteered for fundraising events
  • Assisted children with homework and house duties.

Education

High School Diploma -

Guam Community College Adult High School
Mangilao, Guam
12.2016

Skills

  • Flexible and Adaptable
  • Active Listening and Problem Solving
  • Active Participation in Volunteer Events
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Good Telephone Etiquette
  • Excellent and Clear Communication
  • Organization and Time Management
  • Self-Motivated
  • Basic Computer Skills
  • Professionalism and Courtesy
  • Money Handling

Timeline

Familia Ambassador

Bank of Guam
04.2023 - Current

Childcare Provider

Precious Ones Child Center
03.2023 - 03.2023

Americorps Member

Sanctuary
08.2015 - 07.2016

High School Diploma -

Guam Community College Adult High School

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JENESA TOOLEY