Jean Jerry Louica
92A Automated Logistical Specialist
Delray Beach
Summary
Name is Jerry. Born and raised in Haiti and came to the US in 2010. Joined the US Army in 2010 as 92A. Resourceful Warehouse with three years of experience. Talented to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. Also in monitoring and replenishing current stock based on consumer demand.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
92A Automated Logistical Specialist
US ARMY
CAMP ZAMA JAPAN
06.2020 - Current
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Monitored production levels and implemented measures to increase output.
- Met or exceeded production goals and objectives by following strict procedures.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than ten packages per day.
Customer Service Representative
CVS Pharmacy Health
Delray Beach, Florida
03.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
No Degree - Criminal Justice
PALM BEACH STATE COLLEGE
4200 Congress Ave Lake Worth, FL 33461 05.2022 - Current
Skills
Safety Procedures
undefinedTimeline
No Degree - Criminal Justice
PALM BEACH STATE COLLEGE
05.2022 - Current
92A Automated Logistical Specialist
US ARMY
06.2020 - Current
Customer Service Representative
CVS Pharmacy Health
03.2018 - 04.2020
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