Jeanine Rackley
Customer Service
Sasebo,Japan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bartender
Chili's Bar and Grill
01.2023 - 05.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
The Blind Pig
08.2021 - 08.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Sam Kendall's
09.2020 - 12.2021
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shift Supervisor
Starbucks
07.2020 - 04.2021
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NC 04.2001 -
Skills
Professionalism
Time management abilities
Excellent Communication
Reservation Management
Teamwork and Collaboration
Decision-Making
Adaptability and Flexibility
Multitasking Abilities
Organizational Skills
Timeline
Bartender
Chili's Bar and Grill
01.2023 - 05.2024
Server
The Blind Pig
08.2021 - 08.2022
Server
Sam Kendall's
09.2020 - 12.2021
Shift Supervisor
Starbucks
07.2020 - 04.2021
High School Diploma -
Northern Nash High School
04.2001 -
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