JAYDEN CHEAH KAH HAO
Ipoh, Perak
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated [Job Title] effective at collaborating with other stakeholders to streamline questions and utilize findings to improve customer satisfaction. Talented professional with [Number] years of career expertise in [Type] field. Pursuing leadership position with growth-oriented organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Surveyor
Private Room Aesthetic Sdn Bhd
01.2022 - 12.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Customer Service Representative
CAVILLA MALAYSIA
03.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Sales Agent
TM MALAYSIA
06.2015 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
SMJK TSING WAH
KUALA KANGSAR PERAK12.2024
Skills
- Attention to Detail
- Computer Literacy
- Effective Communication
- Product Knowledge
- Telephone Etiquette
- Customer Focus
- Problem Solving
- Conflict Resolution
- Positive Attitude
- Active Listening
- Complaint Handling
- Multitasking Abilities
- Call Control
- Customer Service
- Sales Closing
- Answering Questions
- Customer Relationship Management
Timeline
Customer Service Surveyor
Private Room Aesthetic Sdn Bhd
01.2022 - 12.2022
Customer Service Representative
CAVILLA MALAYSIA
03.2019 - 12.2021
Sales Agent
TM MALAYSIA
06.2015 - 01.2018
High School Diploma -
SMJK TSING WAH
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