Jasmeet Singh Nagi

・Provide technical support and troubleshooting for the network devices in a customer’s environment.

・Install, configure, maintain, and repair networking equipment such as routers, switches, firewalls, IP phones, etc.

・Perform hardware diagnostics to identify and resolve problems with network components

・Identify potential issues that may arise from configuration changes or upgrades and recommend solutions.

・Create documentation of all aspects of the network infrastructure including design documents, installation guides, user manuals, etc.

・Maintain inventory records on all network assets

・Upgrading/replacing hardware and software systems when required.

・Troubleshoot connectivity problems between network devices

・Perform routine maintenance tasks such as patching operating systems, monitoring performance, and ensuring security settings are current

・Provide assistance to customers who have questions about their networks

・Check network configurations against published standards

・Experience in troubleshooting issues related to packet flow across key customer segments.

・Ability to read and interpret Cisco Compatibility Information, End-of-Life/End-of Sale, Release Notes, Security Advisories, and Upgrade Guides.

・Run debug image to collect more detail information to find out the root cause of issue occurred. Conducting reproduction tests.

・Knowledge for IXIA Traffic generator and Wireshark.

・Plan, install, and test networking devices, hardware for computers, and devices for operating systems.

・Troubleshooting, diagnosing, and solving hardware, software, and other issues affecting the network and device.

・Replacing defective hardware components of the network where possible.

・Network performance monitoring to decide whether any changes are required.

・Conferring with network users on solving issues with current networks.

・Installing and configuring network hardware, such as routers, switches.

・Monitoring network performance, system availability, and reliability.

・Conducting regular network maintenance, including updating software and hardware.

・Documenting network configurations, processes, and procedures.

・Providing network engineering support and mentoring to other team members.

・Install, modify, clean, and repair computer hardware and software.

・Conduct site inspections to ensure construction compliance with plans and specifications.

・Perform on-site service, repair and/or installation of company product(s).

・Work closely with procurement to ensure the correct hardware is used for network deployments

・Maintain working relationships with procurement and Tier 1 support staff to promote efficient troubleshooting practices

・Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

・Ensure network security and connectivity

・Working on incidents, change and problem tickets with CISM Tool.

・ Administer LAN, install CAT5 cabling, troubleshoot TCP/IP and IPX/SPX issues, and resolve connectivity problems.

・Knowledge in SolarWinds Monitoring Tool, Checkpoint R80.

・Troubleshooting Access Controller and Access Points in the Client network.

・Installing and configuring CISCO switches, routers.

・Configure user subnet as per their req.

・Support users via email and phone for initial queries.

・Gathering and analyzing performance and health data from different hosts, servers, databases, virtual machines, containers (Kubernetes).

・Creates and regularly updates technical documentation for infrastructure.

・Using data from continuous monitoring, software updates, system upgrading, and implementation of hardware and software.

・Troubleshoot issues with VMware vSphere infrastructure.

・Documenting processes and maintaining system logs

・Support the design team on data center projects and distribution facilities to ensure system reliability.

・Monitoring services using Zabbix, backup software Acronis etc.

・Setting up and maintaining servers, workstations, and network devices.

・Perform maintenance, sustainment and operational activities for Servers, Systems and Storage using best practices in a MS Windows Active Directory and VMware environment.

・Basic knowledge of RedHat Linux.

・Support Avaya voice infrastructure, NICE recording infrastructure various tests.

・Build and maintain software for Windows 2016, Linux 7 OS machines on vSphere in data center

・Integration Test (commands and scripts from SSH connection using Tera term)

・Create delivery documents in Excel, Word, Visio

・Organization of IP, host name, communication requirements.

・Renewal of quotation for new AWS system.

・Identify and renew documents for System Walker, JavaScript, Shell Scripts, Oracle.

・Involved in user support for Windows 10 migration project

・Install, configure, and maintain computer systems, printers, and other IT equipment.

・Complete and troubleshoot Data Migration from new pc to old pc.

・Restore all user and configuration data from user’s backup.

・Provide technical support to end users via telephone or desk side after migration

・Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.

・knowledge of Active directory.

・Install, configure, and upgrade PC software.

・Repair computer hardware and software.

・Server kitting training, repair of server parts, ordering, cash card and battery memory dim, heat sink, power supply unit, hard disk drive (3.5 & 2.5), CPU, etc. setting construction.

・Experience in Desktop and server kitting.

・Windows 8 / Windows 10 New PC setup

・Translation of technical documents (Japanese ⇔ English) *Use Word Excel

・Telephone support for local Japanese customers.

・Creating RFQ and RFP documents for local and foreign customers

・Direct conversations with Japanese customers, hearing about needs and requirements, and reporting to doctors.

・Understand the conditions of Japanese health, contacted the hospital accordingly, and make appointments with specialists regarding their symptoms.

・Providing a package for the customer's medical examination and receiving feedback on time via email after the examination.

・Create documents in Excel, Word, PowerPoint as well as Monthly working reports.

・Worked with engineering department to check car seats construction for Maruti and Honda companies.

・Interpretation service between Japanese and English for seat manufacturing, accounting department, marketing department, production department, and HR department.

・Worked as an interpreter (Japanese ⇔ English) as an interpreter for a company that was affiliated with the general manager.

Creating of documents such as quotations, translation (Japanese ⇒ English)

・Software (Corel draw, Illustrator cs, Adobe Photoshop CS) training

・Simple troubleshooting work related to IT at the company, Basic Knowledge of Networking (CCNA)

・For example, after data transferring, did setting from old PC to new PC

・Software upgrade work

・Experience in PC kitting. (30 units/one month)

・Installed Application software

・Provided help desk calls in Japanese and English to Clients