Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Leisure interests
Timeline
Generic

Jalinder Matkar

Navi Mumbai

Summary

Experienced Area Service Manager with over 7 years in after-sales service for household appliances. Skilled in managing service teams, optimizing operational efficiency, and ensuring customer satisfaction. Proven track record in resolving technical issues, improving service quality, and driving process improvements to enhance overall service delivery. Strong leadership and communication abilities, with a focus on continuous improvement and customer-centric solutions.

Overview

7
7
years of professional experience

Work History

Area Service Manager- West Region

Hafele India
Mumbai
01.2017 - Current
  • Oversaw daily service operations, ensuring timely process completion.
  • Enhanced customer satisfaction, boosting sales and profits.
  • Led daily staff meetings to review goals and provide feedback.
  • Compiled monthly reports on service activities and customer feedback.
  • Offered phone-based technical assistance to quickly resolve issues.
  • Maintained professionalism and diffused tense situations effectively.
  • Verified warranty claims for accuracy before submission.
  • Resolved customer complaints promptly, ensuring strong relations.
  • Implemented QA programs to minimize rework and repeat visits.
  • Conducted regular training sessions to update engineers on best practices.

Education

Bachelor of Engineering - Mechanical Engineering

Pillai HOC College
Panvel
06-2021

Diploma - Mechanical Engineering

Bharti Vidhyapeeth
Navi Mumbai
06-2016

Skills

  • Technical Troubleshooting
  • Team Leadership
  • Staff Development
  • Coaching and Mentoring
  • Compliance Management
  • Process Improvement
  • Decision-Making
  • Performance Tracking and Evaluation
  • Managing Operations and Efficiency
  • Time Management

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Accomplishments

  • Factory Visit OEM- Europe (Sweden,Italy)
  • Award- Revenue Achievement of 2023
  • Consistent and Achieving highest scorer

Leisure interests

  • Sketching
  • Bike Riding
  • Trekking

Timeline

Area Service Manager- West Region

Hafele India
01.2017 - Current

Bachelor of Engineering - Mechanical Engineering

Pillai HOC College

Diploma - Mechanical Engineering

Bharti Vidhyapeeth

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Jalinder Matkar