Help Desk Assistant
Technological Solutions Centre
08.2023 - Current
- tAssessed, troubleshot, and repaired various machines such as desktops, printers, and sorters.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software, and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.