Summary
Overview
Work History
Education
Skills
Timeline
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Jack Toyama Cooley

Manager
Okinawa City

Summary

With over 17 years at CPFD, I have grown the Sushi Department at Kadena, from the ground up. Leading a team of 11 to deliver top-quality sushi.

My approach blends strategic planning, collaborating with DeCA partners and my teammates, to ensure the staff excels and customer satisfaction soars.

Skilled in operations management and performance improvement, I drive success while fostering a supportive environment.

Talented Manager with leadership, planning, and organizational skills built during a successful career.

Overview

39
39
years of professional experience

Work History

Manager/Sushi Chef

CPFD
04.2007 - Current
  • Helped to create and grow the Sushi Department at Kadena Commissary.
  • In our 17th year we have a team of 11, working to make the best, freshest Sushi for our service family on Kadena as well as the corp at Camp Courtney.
  • Merchandising, after producing approximately 30 different products totaling about 300 packages, daily.
  • Well experienced in inventory processes.
  • Recruitment and management of the team.

Translator/ Sales

Ability Plus Rental Insurance Services
05.2003 - 10.2006
  • Translated for non Japanese speaking clients in English, documents, products, and services.
  • Translating complex technical documents, ensuring accuracy and clarity for end users.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Assisted foreign language-speaking clients with inquiries.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
  • Bridged communication gaps for non-Japanese speaking clients, enabling smoother business transactions.
  • Enhanced client satisfaction by delivering accurate translations between client and sales team.
  • Interpreted conversations between foreign language-speaking clients and others.

Manager

Morrigan's Irish Pub
01.2000 - 04.2003
  • Responsibilities included tending bar, chef and managing one of the first profitable Irish pubs on Okinawa, which is still standing.
  • Enhancing customer base with first rate food, excellent customer service, and Guinness!


Manager, Courtney Bowling Center

Marine Corp Community Services
03.1998 - 02.2000
  • Responsible for a daily change fund of $30,000.
  • Oversaw equipment in excess of one million dollars.
  • Motivating and rewarding 10 great employees.
  • The most critical responsibility that I accomplished was that our customers/clients got "World Class Customer Service".
  • F/Y2000 profit $400,000.
  • Resolved staff member conflicts, actively listening to concerns and finding appropri ate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Head Mechanic, Courtney Bowling Center

MCCS
02.1990 - 12.1998
  • Performed routine and scheduled maintenance services.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.

Leasing Agent

NDC Asset Management
05.1989 - 09.1990
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.

Assistant Manager

NDC Assest Management
09.1989 - 08.1990
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Manager

YoungSound
06.1985 - 01.1989

Education

Bachelor's, Japan - Business Management And Business Accounting

International Correspondence Schools
Pennsylvania Department Of Education
04.2001 -

Skills

  • Team Leadership; led and supported up too 22 team members Having the belief that I am only as good as our newest associate With the tested knowledge that if I take care of my staff they will take care of our customers/clients, which will reflect positively on the bottom line

  • Operations Management; requires me to be proactive in dealing with such issues as personnel, training, sales forecasts, budget, and payroll,

  • All aspects of inventory including ordering of product Knowledge of cost of goods and other KPI's affecting department/company goals

  • Marketing

Timeline

Manager/Sushi Chef

CPFD
04.2007 - Current

Translator/ Sales

Ability Plus Rental Insurance Services
05.2003 - 10.2006

Bachelor's, Japan - Business Management And Business Accounting

International Correspondence Schools
04.2001 -

Manager

Morrigan's Irish Pub
01.2000 - 04.2003

Manager, Courtney Bowling Center

Marine Corp Community Services
03.1998 - 02.2000

Head Mechanic, Courtney Bowling Center

MCCS
02.1990 - 12.1998

Assistant Manager

NDC Assest Management
09.1989 - 08.1990

Leasing Agent

NDC Asset Management
05.1989 - 09.1990

Manager

YoungSound
06.1985 - 01.1989

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