Izumi Nakajima
Toshima,13
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Customer Success Manager
SmartHR
Tokyo, Tokyo
04.2022 - 06.2024
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Customer Support Officer
SmartHR
07.2020 - 03.2022
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Maintained comprehensive knowledge of product offerings, enabling effective troubleshooting and problem-solving capabilities.
Inside Sales Representative
SmarHR
11.2018 - 06.2020
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Education
Bachelor of Arts - International Relations
Tsuda University
Tokyo 04.2001 - 05.2010
Skills
Customer Relationship Building
Customer Service
Customer Retention
Customer Account Management
Certification
09/2009, Driving License
Personal Information
- Age: 37
- Date of Birth: 07/25/87
- Gender: female
Languages
Japanese
Native language
English
Upper intermediate
B2
Interests
Latest Technology
Timeline
Customer Success Manager
SmartHR
04.2022 - 06.2024
Customer Support Officer
SmartHR
07.2020 - 03.2022
Inside Sales Representative
SmarHR
11.2018 - 06.2020
Bachelor of Arts - International Relations
Tsuda University
04.2001 - 05.2010
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