Issiaah Green
FPO, AP
Summary
Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
6
6
years of professional experience
Work History
United States Marine Corps
Department of Defense
06.2018 - Current
- Remained current with training and sought new training opportunities to further personal growth.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Lifeguard
Ellis and Associates
05.2017 - 06.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Education
High School Diploma -
Potomac Senior High School
Dumfries, VA06.2018
Skills
- Network Infrastructure Monitoring
- Desktop Partitioning Software
- System Performance Assessments
- Patron Support
- Cash Register Operations
Timeline
United States Marine Corps
Department of Defense
06.2018 - Current
Lifeguard
Ellis and Associates
05.2017 - 06.2018
High School Diploma -
Potomac Senior High School
Similar Profiles
Robin CiullaRobin Ciulla
Administrative Support Specialist at Department of Defense - Defense Logistics AgencyAdministrative Support Specialist at Department of Defense - Defense Logistics Agency
Amber TomaszewskiAmber Tomaszewski
Administrative Assistant at Department of Defense - Defense Contract Management AgencyAdministrative Assistant at Department of Defense - Defense Contract Management Agency
Isabella Manzione DearbornIsabella Manzione Dearborn
Student Intern at Department of Defense - Defense Counterintelligence and Security AgencyStudent Intern at Department of Defense - Defense Counterintelligence and Security Agency