ISLAM MD JAHIDUL

Customer service and sales support utilizing product knowledge
- Purchasing and support for brand apparel and accessories
- Store sales and profit management (budget, performance management, strategy planning)
- Optimal inventory management through product arrival and inventory monitoring
- Optimizing product display and store operations (general store operations, including expense management and equipment management)
- Developing customer service improvement measures to enhance the customer experience
- Staff training and evaluation (for a staff of 5-10)
- Developing and implementing customer service and CRM measures to maximize the customer experience
- Promoting measures in collaboration with headquarters (marketing, merchandising, and human resources)

-Created seasonal sales plans with varying stock and promotional strategies.

Managed day-to-day store operations, ensuring smooth workflow and high service quality.

Supervised and trained staff members, maintaining team performance and motivation.

Handled customer service, solved complaints efficiently, and improved customer satisfaction levels.

Monitored inventory, stock levels, ordering, and product display management.

Achieved consistent sales targets and contributed to store revenue growth.

Maintained clean, organized, and visually appealing store layouts.

Ensured compliance with company policies, safety standards, and operational guidelines.

Coordinated with regional managers and suppliers for store needs and promotions.

Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.