ISAO TSUKAMOTO
Yokohama,Kanagawa
Summary
Experienced IT professional with expertise in server maintenance, IT troubleshooting, and IT staff management. Demonstrated leadership in managing teams and providing user support, ensuring efficient system troubleshooting and data backup. Proficient in training staff and well-versed in ITIL principles, aiming to leverage skills to enhance organisational IT infrastructure.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
IT supervisor
Forsum Active
Shinjuku, Tokyo
03.2006 - 03.2024
- Created an effective incident response strategy, decreasing resolution times significantly.
- Streamlined IT operations for increased productivity.
- Monitored daily system performance, mitigating potential risks promptly before escalation into larger issues.
- Conducted employee training sessions, enhancing team's digital literacy skills.
- Coordinated hardware installations and upgrades to enhance overall system performance.
Education
Economics
Kanto Gakuin University
Yokohama, Kanagawa 04.2000 - 03.2003
Skills
- Server maintenance
- IT troubleshooting
- IT staff management
- Staff leadership
- User Support
- System troubleshooting
- Data backup
- Training
- ITIL principles awareness
Timeline
IT supervisor
Forsum Active
03.2006 - 03.2024
Economics
Kanto Gakuin University
04.2000 - 03.2003
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